Terms and Conditions

General Terms and Conditions

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the Entrepreneur

Article 3 - Applicability

Article 4 - The Offer

Article 5 - The Agreement

Article 6 - Right of Withdrawal

Article 7 - Costs in Case of Withdrawal

Article 8 - Exclusion of Right of Withdrawal

Article 9 - The Price

Article 10 - Conformity and Warranty

Article 11 - Delivery and Execution

Article 12 - Van der Valk Giftcard

Article 13 - Complaints Procedure

Article 14 - Disputes

Article 15 - Additional or Deviating Provisions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

1. Reflection Period: the period within which the Consumer can make use of his right of withdrawal;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a Distance Agreement with the Entrepreneur;
3. Day: calendar day;
4.  Giftcard: a prepaid card that can be used in all Van der Valk hotels for an overnight stay, breakfast, lunch, or dinner;
5. Right of Withdrawal: the option for the Consumer to withdraw from the Agreement within the Reflection Period;
6. Entrepreneur: the natural or legal person who offers products to Consumers at a distance;
7. Agreement: an arrangement between the Entrepreneur and the Consumer for the delivery of products, established by the acceptance of an offer by the Consumer, whether or not via electronic means, whereby mutual rights and obligations arise;
8. General Terms and Conditions: these present general terms and conditions of the Entrepreneur.

Article 2 - Identity of the Entrepreneur

Valk Store
Stationsweg 91
3621 LK, Breukelen
Note: Not for returns and not a visiting address

E-mail: support@valkstore.nl
Phone number: 088-0246333
Available from Monday to Friday between 09:00 - 17:00.

Bank account number: NL 93 RABO 0133 0951 85
Chamber of Commerce number: 20114972
VAT number: NL813249624B01

Article 3 - Applicability

1. These General Terms and Conditions apply to every offer from the Entrepreneur and to every Agreement concluded between the Entrepreneur and the Consumer.
2. Before the Agreement is concluded, the text of these General Terms and Conditions will be made available to the Consumer electronically in such a way that the Consumer can easily access and store them.
3. If, in addition to these General Terms and Conditions, specific product conditions also apply, the second paragraph applies accordingly, and in the event of conflicting general conditions, the Consumer can always rely on the applicable provision that is most favorable to him.
4. If one or more provisions in these General Terms and Conditions are at any time wholly or partially null and void or are annulled, the Agreement and these General Terms and Conditions will otherwise remain in force, and the relevant provision will be replaced in mutual consultation without delay by a provision that approximates the intent of the original as closely as possible.
5. Situations not covered by these General Terms and Conditions should be assessed 'in the spirit' of these general terms and conditions.
6. Uncertainties about the interpretation or content of one or more provisions of our General Terms and Conditions should be interpreted 'in the spirit' of these General Terms and Conditions.

Article 4 - The Offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is non-binding. The Entrepreneur is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable a proper assessment of the offer by the Consumer. If the Entrepreneur uses images, these are a truthful representation of the products offered. The Entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products, and obvious mistakes or errors in the offer do not bind the Entrepreneur.
4. All images, specifications, and data in the offer are indications and cannot give rise to compensation or dissolution of the agreement.

Article 5 - The Agreement

1. The Agreement is concluded, subject to the provisions of paragraph 4, at the moment the Consumer accepts the offer and meets the conditions set.
2. If the Consumer has accepted the offer electronically, the Entrepreneur will immediately confirm receipt of the acceptance of the offer by e-mail. As long as the receipt of this acceptance has not been confirmed by the Entrepreneur, the Consumer may dissolve the agreement by e-mail via support@valkstore.nl .
3. If the Agreement is concluded electronically, the Entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. For the electronic payment by the Consumer, the Entrepreneur will also take appropriate security measures.
4. The Entrepreneur may, within legal frameworks, ascertain whether the Consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the Entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. In the electronic confirmation of the Agreement by e-mail, the Entrepreneur will send the Consumer the following information:
• the e-mail address of the Entrepreneur where the Consumer can address questions and complaints;
• information about the conditions under which and the manner in which the Consumer can make use of the Right of Withdrawal and guarantees after purchase;
6. Every Agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 - Right of Withdrawal

1. When purchasing products, the Consumer has a Reflection Period of 14 Days. The Reflection Period starts on the Day after the Consumer, or a representative previously designated by the Consumer and made known to the Entrepreneur, has received the product.
2. During the Reflection Period, the Consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. If he makes use of his Right of Withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the Entrepreneur, in accordance with the reasonable and clear instructions provided by the Entrepreneur.
3. If the Consumer wishes to make use of his Right of Withdrawal, he is obliged to notify the Entrepreneur within 14 Days after receipt of the product by e-mail via support@valkstore.nl . After the Consumer has indicated that he wishes to make use of his Right of Withdrawal and has received the relevant instructions, the customer must return the product within 14 Days. The Consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
4. If the customer has not indicated within the periods mentioned in paragraphs 2 and 3 that he wishes to make use of his Right of Withdrawal or has not returned the product to the Entrepreneur, the purchase is a fact.

Article 7 - Costs in Case of Withdrawal

1. If the Consumer makes use of his Right of Withdrawal, at most the costs of return shipment are at his expense.
2. If the Consumer has paid an amount, the Entrepreneur will refund this amount as soon as possible, but no later than 14 Days after withdrawal. The condition is that the product has already been received back by the online retailer or conclusive proof of complete return can be provided. Refunds will be made via the same payment method used by the Consumer unless the Consumer expressly agrees to a different payment method.
3. In case of damage to the product due to careless handling by the Consumer, the Consumer is liable for any depreciation of the product. Cleaning costs are included in this depreciation if the returned product requires cleaning due to use or careless handling to be resold. These costs will be communicated to the Consumer with justification.

Article 8 - Exclusion of Right of Withdrawal

The Entrepreneur excludes the Consumer's Right of Withdrawal for products manufactured according to the Consumer's specifications. This applies in any case to beds and mattresses, toppers, and headboards purchased in combination with a bed, as well as mattresses and toppers in non-standard sizes.

Article 9 - The Price

1. During the period of validity stated in the offer for a special promotion, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates.
2. The prices stated in the offer of products include VAT.
3. All prices are subject to printing and typographical errors. The Entrepreneur is not liable for the consequences of printing and typographical errors and is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

1. The Entrepreneur guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement.
2. Any defects or incorrectly delivered products must be reported to the Entrepreneur by the Consumer within 2 months after delivery by e-mail via support@valkstore.nl . Products must be returned in the original packaging and in new condition.
3. The warranty period of the Entrepreneur corresponds to the manufacturer's warranty period. However, the Entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the Consumer, nor for any advice regarding the use or application of the products.
4. The warranty does not apply if:

·      The Consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;

·      The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or are treated contrary to the instructions of the Entrepreneur and/or on the packaging;

·      The defectiveness is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 - Delivery and Execution

1. The Entrepreneur will exercise the greatest possible care when receiving and executing orders for products.
2. The place of delivery is the address that the Consumer has made known to the Entrepreneur, unless delivery takes place on the Wadden Islands. In that case, the depot designated by the Entrepreneur on the mainland is the place of delivery.
3. Subject to what is stated in paragraph 4 of this article, the Entrepreneur will deliver accepted orders within 5 working days. For beds and bed components such as mattresses and toppers, an average delivery time of 3-8 weeks applies. If delivery is delayed, or if an order cannot be executed or can only be partially executed (in the case of custom work, it may happen that one of the products is not in stock or not available), the Consumer will be informed as soon as possible by the Entrepreneur.
4. All delivery times are indicative. The Consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the Consumer to compensation.
5. If delivery of an ordered product proves impossible, the Entrepreneur will make an effort to make a replacement item available in consultation with the Consumer and will inform the Consumer as soon as possible. If that is not possible, the Entrepreneur also has the right to refund the amount paid by the Consumer.
6. The risk of damage and/or loss of products rests with the Entrepreneur until the moment of delivery to the Consumer or a representative previously designated and made known to the Entrepreneur, unless expressly agreed otherwise.

Article 12 – Van der Valk Giftcard

1. These provisions apply to the purchase and use of Van der Valk Giftcards, both physical and digital.
2. Giftcards are available in predetermined amounts.
3. The validity period is 5 years from the date of issue, unless otherwise stated;
4. Only giftcards purchased through official Van der Valk channels (Van der Valk Hotels, valkstore.nl, and valkgiftcard.com) are valid. The Entrepreneur reserves the right to block giftcards obtained through unauthorized sellers. NOTE: non-covered giftcards are offered through other channels.
5. Giftcards are not exchangeable for cash and no interest is paid on the balance.
6. Giftcards can be used for payments at all Van der Valk and/or online.
7. The balance can be spent in parts. The remaining balance remains available until the expiry date.
8. Giftcards cannot be used to purchase other giftcards.
9. In case of loss, theft, or unauthorized use of a giftcard, the Entrepreneur is not liable for damage or replacement.
10. The Entrepreneur reserves the right to block giftcards in case of suspected fraud, misuse, or technical manipulation.
11. Giftcards obtained through fraudulent transactions (such as stolen credit cards) will be declared invalid.
12. When purchasing a giftcard via valkstore.nl or valkgiftcard.com, the Consumer has the right to withdraw from the purchase within 14 Days, provided the giftcard has not yet been used.
13. Digital giftcards that are delivered immediately and whose use has started are excluded from the Right of Withdrawal.
14. The Entrepreneur is not liable for damage resulting from the inability to use a giftcard due to technical malfunctions, loss, or theft.
15. The Entrepreneur is not responsible for the use of giftcards with third parties.

Article 13 - Complaints Procedure

1. Complaints about the execution of the Agreement must be submitted to the Entrepreneur within 14 Days after discovery, fully and clearly described, by e-mail via support@valkstore.nl.
2. Complaints submitted to the Entrepreneur will be answered within a period of 14 Days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Entrepreneur will respond within the 14 Day period with a notice of receipt and an indication of when the Consumer can expect a more detailed answer.
3. If a complaint is found to be justified by the Entrepreneur, the Entrepreneur will, at her discretion, replace or repair the delivered products free of charge or refund the amount paid by the Consumer.
4. If a complaint cannot be resolved by mutual agreement, the Consumer is free to submit the complaint to a competent court.
5. The Entrepreneur is not affiliated with a recognized dispute committee and therefore cannot offer binding alternative dispute resolution. However, the Entrepreneur is open to mediation by an independent third party if both parties agree.

Article 14 - Disputes

1. Agreements to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the Consumer resides abroad.
2. Disputes will be submitted to the competent court in the Netherlands, without prejudice to the right of the consumer to initiate proceedings before the court of the country where the consumer resides.
3. The Vienna Sales Convention is expressly excluded.

Article 15 - Additional or Deviating Provisions

1. Additional or deviating provisions from these General Terms and Conditions must be recorded in writing.
2. The Entrepreneur reserves the right to amend the General Terms and Conditions. The current version is always available via valkstore.nl and valkgiftcard.com

Click here to download the Terms and Conditions of Valk Store in PDF.