Find the answer to the most frequently asked questions by category

General

What is the difference between Valk Store, Valk at Home, and Valk voor Thuis?

Valk Store, Valk at Home, and Valk voor Thuis are different webshops within the Van der Valk family. Because Van der Valk Hotels operate independently, the webshops may also differ in their product ranges, suppliers, and partnerships.

  • Valk Store sells recognizable Van der Valk products that you can find in a large number of Van der Valk Hotels. In our carefully curated assortment, you will find box springs, mattresses, toppers, pillows, duvets, bed linen, and gifts, among other items. Our products are selected with an eye for quality, comfort, and the trusted Van der Valk experience for your home.
  • Valk at Home focuses primarily on furnishing hotels, but also serves businesses and private individuals. The products they use for this purpose are sold in their webshop.
  • Valk voor Thuis mainly offers products that are used in Valk Exclusief Hotels.

Are you unsure whether a product from a Van der Valk Hotel is also available via Valk Store? Please feel free to contact us. We would be happy to look into it for you.

How do I redeem my 5% welcome discount?

After subscribing to our newsletter, you will receive a personal discount code via email for a 5% welcome discount.

You can redeem the discount by entering the code in the 'Discount code' field during checkout. The discount will then be automatically applied to your order.

Did you not receive an email or is the discount code not working? Please first check your junk or spam folder. Still having trouble? Feel free to contact us. We are happy to help you further.

Why isn't my discount code working?

There are several reasons why a discount code might not work:

  • The discount code has expired.
  • The discount code only applies to a selection of the assortment.
  • A minimum order value applies.
  • The discount code cannot be combined with other promotions or discounts.
  • The discount code has already been used.
  • The discount code was entered incorrectly.

Are you having trouble, or do you think the discount code is not working incorrectly? Please feel free to contact us. We are happy to look into it with you.

How can I sign up for a sleep trial?

Would you like to experience how a Van der Valk box spring sleeps first? You can sign up for a trial sleep in one of our participating Van der Valk Hotels.

Simply submit your request via the contact form or send an email to support@valkstore.nl. Please state which hotel you would like to trial sleep in and, once you have made a reservation, include your reservation number as well.

Do you purchase a participating box spring after your trial sleep? Then you will receive a € 100 discount on your purchase.

Curious about the participating hotels, the promotional terms and conditions, and all the details of the trial sleep? Then check out our trial sleep page.

I saw a piece of furniture in a Van der Valk Hotel. Is this also available through Valk Store?

The range you find in the Valk Store is the complete assortment we offer.

Is the piece of furniture you saw not on our website? Unfortunately, it is not available through the Valk Store. In that case, we recommend that you contact the relevant Van der Valk Hotel directly. They can inform you whether the furniture is available through them.

How do I return my order?

You can return your order within 14 days of delivery.

Easily register your return by logging in with the email address you used to place the order. Then, go to your order and click on 'Return items'. You can also register your return by sending an email to support@valkstore.nl.

After registering your return, you will receive return instructions and, if applicable, a return label. The cost for the return label is € 4,95 and is at your own expense.

Send your return within 14 days of your return notification and keep the proof of shipment until your return has been processed.

Would you like to know more about the return process and return conditions? Then check out our returns page. Here you will find all the information clearly listed.

When will my order be delivered?

The delivery time depends on the product you have ordered. Once your order has been shipped, you will receive a shipping confirmation via email containing a track & trace code. You can use this to easily track the delivery of your order.

Do you have a question about the status of your order? Please feel free to contact us. We are happy to help you.

Will my order be delivered all at once?

This depends on the products you have ordered. Does your order consist of multiple products with different delivery times, or are they being supplied by different vendors? If so, it is possible that your order will be delivered in multiple shipments.

Are you ordering a box spring together with a mattress and/or topper? These will be delivered simultaneously. You will receive the complete order as soon as the box spring is ready for delivery.

For every shipment, you will receive a separate shipping confirmation with a track & trace code, if applicable.

Do you have any questions about the delivery of your order? Please feel free to contact us. We are happy to help you.

Why have I only received part of my order?

It is possible that your order will be delivered in multiple shipments. This happens, for example, when products have different delivery times or are shipped from different suppliers.

Have you not yet received all of your items? Then the rest of your order is likely still on its way. You will receive a separate shipping confirmation for each shipment, including a track & trace code where applicable.

Are you unsure if your order is complete or do you have questions about the delivery? Please feel free to contact us. We are happy to help.

What payment methods are available?

You can pay for your order at Valk Store safely and easily using the following payment methods:

  • American Express (AMEX)
  • Apple Pay
  • Bancontact
  • Google Pay
  • Wero (formerly iDEAL)
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • UnionPay
  • Visa

During checkout, you will automatically see which payment methods are available for your order.

Box springs

Is this the same box spring as in a Van der Valk Hotel?

Many of the box springs you find in the Valk Store are also used in Van der Valk hotels. You can find the box springs we offer in the following Van der Valk hotels:

Almelo – Theaterhotel
Amersfoort – A1
Beveren (BE)
Brasschaat – Dennenhof (BE)
Breda – Princeville
Breukelen
Charleroi Airport (BE)
Cuijk – Nijmegen
Delft – A4
Drongen – Ghent (BE)
Ghent (BE)
Gilze – Tilburg
Gorinchem
Hamburg – Wittenburg (DE)
Hardegarijp – Leeuwarden
Hilversum – De Witte Bergen
Hoorn
Lelystad
Leusden
Liège – Sélys (BE)
Mechelen (BE)
Nazareth – Ghent (BE)
Nivelles Sud (BE)
Oostzaan – Amsterdam
Ridderkerk
's-Hertogenbosch – Vught
Texel – De Koog
Tiel
Veenendaal
Verviers (BE)
Zaltbommel – A2
Zuidbroek - Groningen
Zwijndrecht – ARA

Please keep in mind that the specific version may vary per hotel. Hotels sometimes choose a different fabric, finish, or composition. As a result, the bed you experienced in a hotel is not always exactly the same as the box spring you see in our webshop.

Are you unsure about the fabric or color? With our fabric sample service, you can view the fabrics at home before making a choice. You can find more information about the sample service here.

Would you prefer to see the box springs in person first? You are more than welcome to visit our showroom in Tilburg. Easily book an appointment and view the different versions up close.

What is the delivery time for a box spring?

The delivery time for a Van der Valk Boxspring is approximately 6 weeks. The week before delivery, our supplier will contact you to schedule a delivery appointment.

We are happy to take care of everything for you. That is why your new box spring is not only delivered to your home for free, but also professionally assembled in your bedroom. This way, you don't have to do anything yourself and can immediately enjoy your new bed.

Delivery

  • Netherlands: free delivery and assembly (with the exception of the Wadden Islands, where we deliver to the mainland depot).
  • Belgium: delivery and assembly for an additional charge of €50.

We only deliver beds, mattresses, and toppers in the Netherlands and Belgium.

Would you prefer to assemble the box spring yourself? That is of course also possible. We have a clear assembly manual.

Can I try out the box springs first?

Yes, that is possible. You can choose to test sleep in one of our Van der Valk Hotels. This way, you can experience the comfort of our box springs for yourself. Would you like to request a test sleep stay? Please contact us via the contact form or send an email to support@valkstore.nl.

Would you prefer to see the box springs up close? You are more than welcome to visit our showroom in Tilburg. Here, you can view and experience the various box springs, mattresses, and toppers. Simply book an appointment via our showroom planner.

Can I request fabric samples to see the fabrics and colors?

Yes, that is possible. With our sample service, you can request a material sample to view the fabric or faux leather at home. This gives you a good impression of the color and texture, allowing you to make the right choice with confidence.

We recommend using our sample service before ordering a box spring or before approving a quote. Colors on a screen can differ from the actual color of the material.
Small color variations due to lighting, environmental factors, or differences between production batches may also occur.

View all information about our sample service here.

Please note that we cannot assess color discrepancies if you have not made use of the sample service. Variations can arise due to screen settings, lighting, or other environmental factors.

Can I also order a box spring in a different size?

Yes, that is possible. Are you looking for a custom size or do you have specific requirements? Please feel free to contact us via the contact form. We are happy to help you explore the possibilities.

For box springs with custom sizes or bespoke requirements, you will receive a personal quote from us. In that case, the order will not be processed through the webshop, but via a quote.

Can I choose two separate mattress toppers instead of one double topper?

Yes, that is possible. With a complete double box spring, you will receive a double mattress topper as standard.

Do you prefer two separate mattress toppers? Please contact us via the contact form or send an email to support@valkstore.nl. Have you already placed your order? Please include your order number so that we can process your request quickly.

We are happy to help you find the best solution so that your box spring perfectly meets your needs.

Do the box springs have storage space?

The box springs from our hotel collection do not feature storage space. These are the same box springs you will find in many Van der Valk Hotels.

Are you looking for a box spring with storage space? Please feel free to contact us via the contact form. We would be happy to look into the possibilities and prepare a personal quote for you.

Can I also order a separate headboard?

Nee, het is helaas niet mogelijk om een los hoofdbord te bestellen. Onze hoofdborden zijn speciaal ontworpen als onderdeel van onze boxsprings en zijn daarom niet los verkrijgbaar.

What if the box spring or headboard doesn't fit through my stairwell?

Are you unsure whether the box spring or headboard will fit through the stairwell, hallway, or elevator? We recommend measuring this carefully in advance. Is the access limited? If so, you can opt for a two-piece headboard when placing your order.

Our box springs are delivered and assembled by experienced technicians. During delivery, they will assess whether the box spring and headboard can be safely brought to the desired floor via the stairwell.

If it turns out during delivery that a one-piece headboard cannot be brought upstairs after all, it can often be converted into a two-piece version. For this, the headboard will be returned to the supplier and delivered to you again after the modification. Please note that additional costs will apply for this service.

Our supplier delivers the box spring exclusively via the stairwell and not via a window or moving lift. If the box spring cannot be brought upstairs as a result, it will be delivered to the ground floor. In that case, moving and assembling the box spring further is the customer's responsibility.

Do you have any questions about this, or are you unsure which version best suits your situation? Please feel free to contact us via the contact form or send an email to support@valkstore.nl. We are happy to help you find a solution.

Is the box spring assembled?

Yes. Your new box spring will be delivered and assembled at your home by our experienced technicians. This way, you don't have to do anything yourself and can immediately enjoy your new box spring.

Do you live in the Netherlands? Then delivery and assembly are free (with the exception of the Wadden Islands, where we deliver to the depot on the mainland).

For deliveries in Belgium, a surcharge of €50 applies for delivery and assembly.

Would you rather assemble the box spring yourself? That is, of course, also possible. We have a clear assembly manual.

Do I have a warranty on my box spring?

Yes. Your box spring is covered by a warranty against manufacturing defects in accordance with the CBM warranty terms.

The warranty terms in brief:

  • Within 1 year: full warranty.
  • Within 2 years: two-thirds of the costs for repair or replacement will be covered.
  • Within 3 years: one-third of the costs for repair or replacement will be covered.

The warranty applies to normal use of the box spring. Damage caused by moisture, improper use, and normal wear and tear is not covered by the warranty.

Do you have a question about the warranty or are you experiencing an issue with your box spring? Please feel free to contact us. We are happy to help you.

Can I return the box spring?

No, it is not possible to return a box spring. Our box springs are custom-made for you after you have placed your order. Therefore, the right of withdrawal does not apply.

We recommend that you carefully check the dimensions, version, and upholstery of your box spring before ordering. Are you unsure about the fabric or color? Please make use of our sample service so that you can make the right choice with confidence.

Is there something wrong with your box spring or do you have a question about your order? Please feel free to contact us. We are happy to help you.

Are these the box springs from Swiss Sense?

A number of Van der Valk Hotels feature beds from the Swiss Sense brand. Because Van der Valk Hotels are independently managed, they choose their own suppliers.

The box springs from Valk Store were developed exclusively for Van der Valk in collaboration with another supplier and are used in multiple Van der Valk hotels. They are designed with an eye for quality, comfort, and the luxurious sleep experience you expect from Van der Valk.

Are these the M line box springs?

A number of Van der Valk Hotels feature M line box springs. Because Van der Valk Hotels are independently managed, they choose their own suppliers.

The box springs from Valk Store were developed exclusively for Van der Valk in collaboration with another supplier and are used in multiple Van der Valk Hotels. They are designed with a focus on quality, comfort, and the luxurious sleep experience you have come to expect from Van der Valk.

Mattresses

What is the difference between the mattresses?

Both mattresses offer the familiar Van der Valk sleeping comfort and are equipped with pocket springs, multiple comfort zones, and a medium firmness. The main difference lies in the finish of the mattress cover.

  • Van der Valk Mattress - Classic: features a Cooltouch cover that ensures fresh and cool sleeping comfort.
  • Van der Valk Mattress - Suite: features a luxurious, zippered Aloe Vera cover that feels soft, is anti-allergic, and contributes to an extra luxurious sleeping experience.

Are you unsure which mattress suits you best? Please feel free to contact us. We are happy to help you make the right choice.

Are these the same mattresses as in a Van der Valk hotel?

Van der Valk Hotels are self-managing and therefore choose their own suppliers. As a result, the mattresses may vary from hotel to hotel.

The mattresses you find in the Valk Store are frequently used in various Van der Valk Hotels.

Would you like to experience the mattresses for yourself? You can choose to test sleep in one of our participating Van der Valk Hotels. This way, you can experience the comfort of our box springs, mattresses, and toppers for yourself. Would you like to request a test sleep stay? Please contact us via the contact form or send an email to support@valkstore.nl.

Would you prefer to see the mattresses up close? You are more than welcome to visit our showroom in Tilburg. Here, you can view and experience the various box springs, mattresses, and toppers. Easily make an appointment via our showroom planner.

Can I use a Van der Valk mattress on any bed?

Yes. A Van der Valk mattress is suitable for most bed frames and bed bases, provided the dimensions match and the bed base offers sufficient support. You can also use our mattresses on an adjustable bed base.

Are you unsure whether a Van der Valk mattress is suitable for your bed? Please feel free to contact us. We are happy to help you think it through.

What body weight are the mattresses suitable for?

Our mattresses come standard with a medium firmness and are suitable for individuals up to 120 kg. Do you weigh more than 120 kg? Then we recommend the firm version of the mattress for optimal support.

Would you prefer a firm mattress? That is possible at no extra cost. Simply indicate your preference in the comments field when placing your order. Have you already placed your order? Please contact us as soon as possible via the contact form or send an email to support@valkstore.nl and include your order number.

What is the firmness of the mattresses?

All Van der Valk mattresses come standard with a medium firmness. This firmness offers a comfortable balance between support and lying comfort and is suitable for individuals up to 120 kg.

Would you prefer a softer or firmer mattress? In most cases, this is possible at no extra cost. You can easily specify your preference in the comments field when placing your order. Have you already placed your order? Please contact us as soon as possible via the contact form or send an email to support@valkstore.nl and include your order number.

Can I order a custom-sized mattress?

Yes, that is possible. Do you have a specific size or other requirements? Please feel free to contact us via the contact form or send an email to support@valkstore.nl.

We are happy to look into the possibilities and inform you about the available custom options. For mattresses with non-standard sizes, you will receive a personalized quote. In that case, the order will not be processed through the webshop, but via a quote.

Can I try out a mattress first?

Yes. You are more than welcome to visit our showroom in Tilburg to view and try out our various mattresses, toppers, and box springs. Simply book an appointment via our showroom planner.

Would you prefer to experience the sleeping comfort during an overnight stay? You can choose to test sleep in one of our participating Van der Valk Hotels. To do so, please contact us via the contact form or send an email to support@valkstore.nl.

What is the delivery time for a mattress?

The delivery time depends on the mattress and the chosen size.

Van der Valk Mattress - Classic:

  • Up to 160 cm wide: 2 to 5 business days.
  • From 180 cm wide: 2 to 3 weeks.

Van der Valk Mattress - Suite:

  • Up to 140 cm wide: 2 to 5 business days.
  • From 160 cm wide: 2 to 3 weeks.

Are you ordering a mattress together with a box spring? Then both products will be delivered simultaneously (after approximately 6 weeks). You will receive the complete order as soon as the box spring is ready for delivery.

As soon as your order has been shipped, you will receive a shipping confirmation with the track & trace details so that you can follow the delivery.

Can I return a mattress?

No. Mattresses cannot be returned. Our mattresses are produced especially for you and go into production after your order is placed. Therefore, the right of withdrawal does not apply.

Does your mattress have a manufacturing defect or does it not meet expectations due to a fault? Please feel free to contact us via the contact form or send an email to support@valkstore.nl. We are happy to work with you to find a suitable solution.

You can find more information in our return policy.

Toppers

What is the difference between the mattress toppers?

At Valk Store, you can choose from three different mattress toppers, each with its own unique sleeping comfort.

  • Van der Valk Topper - Classic: A comfortable topper that provides extra support and makes your mattress more comfortable. An excellent choice if you are looking for a good foundation for extra sleeping comfort.
  • Van der Valk Suite Topper - Cold Foam: Offers more support and resilience than the Classic. Thanks to the combination of cold foam and micro pocket springs, you benefit from a stable sleeping sensation and excellent ventilation. Ideal if you prefer to sleep cool and fresh.
  • Van der Valk Suite Topper - Latex: Offers a soft and luxurious sleeping sensation. The topper contours optimally to your body and ensures excellent pressure distribution and comfortable support.

Are you unsure which topper suits you best? Please feel free to contact us. We are happy to help you make the right choice.

What is the function of a mattress topper, and do I need one?

A mattress topper provides extra comfort and gives your bed that luxurious hotel feel you know from Van der Valk Hotels. By placing a topper on top of your mattress, you experience greater lying comfort and extend the lifespan of your mattress.

Are these the same mattress toppers as the ones in a Van der Valk Hotel?

Van der Valk Hotels are self-managing and therefore choose their own suppliers. As a result, the mattress toppers may vary per hotel.

The mattress toppers you find in the Valk Store are frequently used in various Van der Valk Hotels.

Would you like to experience our mattress toppers for yourself? You can choose to test sleep in one of our participating Van der Valk Hotels. This allows you to experience the comfort of our box springs, mattresses, and toppers firsthand. Would you like to request a test sleep stay? Please contact us via the contact form or send an email to support@valkstore.nl.

Would you prefer to see the mattress toppers up close? You are more than welcome to visit our showroom in Tilburg. Here, you can view and experience the various box springs, mattresses, and toppers. Simply make an appointment via our showroom planner.

Are the mattress toppers suitable for an adjustable bed base?

That depends on the version. Our double mattress toppers are not suitable for an adjustable bed base, because Valk Store does not offer split toppers.

Do you have an adjustable bed base? Then we recommend choosing two single mattress toppers. This allows both sides of the bed base to be adjusted independently of each other.

Are the mattress toppers suitable for every type of mattress?

Yes. Our mattress toppers are suitable for every type of mattress. Just make sure to choose a topper in the same size as your mattress for the best fit and optimal sleeping comfort.

What is the delivery time for a mattress topper?

The delivery time depends on the mattress topper and the selected size.

Van der Valk Topper - Classic: 2 to 5 business days.

Van der Valk Suite Topper - Cold Foam and Van der Valk Suite Topper - Latex:

  • Up to 160 cm wide: 2 to 5 business days.
  • From 180 cm wide: 2 to 3 weeks.

Are you ordering a mattress topper together with a box spring? Then both products will be delivered simultaneously (after approximately 6 weeks). You will receive the complete order as soon as the box spring is ready for delivery.

As soon as your order has been shipped, you will receive a shipping confirmation with the track & trace details so that you can follow the delivery.

Can I return a mattress topper?

Toppers cannot be returned. Our toppers are produced especially for you and go into production after the order is placed. Therefore, the right of withdrawal does not apply.

Does your topper have a manufacturing defect or does it not meet expectations due to a fault? Please feel free to contact us via the contact form or send an email to support@valkstore.nl. We are happy to work with you to find a suitable solution.

You can find more information in our return policy.

Gift cards

Where can I spend the Van der Valk Giftcard?

You can use the Van der Valk Giftcard at all Van der Valk and Van der Valk Exclusief hotels and restaurants, both domestically and abroad. The Giftcard can be used both online and at the hotel for services including hotel stays, dinner, lunch, wellness, or other facilities.

What is the difference between the Van der Valk Giftcard and the Van der Valk E-Giftcard?

The difference lies in how you receive the Giftcard.

  • Van der Valk Giftcard: a physical gift card delivered by mail.
  • Van der Valk E-Giftcard: a digital gift card sent via email.

Both Giftcards can be used at all Van der Valk and Van der Valk Exclusief Hotels. The terms and validity are the same; only the way you receive the Giftcard differs.

In which amounts is the Van der Valk Giftcard available?

The Van der Valk Giftcard is available in various fixed amounts, from €30 to €250. You choose the amount yourself.

Can I add a personal message to my gift card?

Yes. You can add a personal message to the physical Van der Valk Giftcard.

During checkout, you can enter your message in the comments field. We will then print it on the Giftcard holder, so the Giftcard is ready to give immediately.

It is currently not possible to add a personal message to the Van der Valk E-Giftcard.

What is the delivery time for a Gift Card?

The average delivery time varies per type of Giftcard:

  • Van der Valk Giftcard: 3 to 5 business days within the Netherlands and 5 to 7 business days to other countries.
  • Van der Valk E-giftcard: processed and sent to the provided email address within 24 hours on business days.

How do I redeem my Van der Valk Giftcard?

Did you order a physical Gift Card online? If so, you must first activate it upon receipt using the activation code sent to you via email. For security reasons, Gift Cards are not shipped in an activated state.

Did you purchase the Gift Card at a Van der Valk Hotel or order a digital Gift Card (E-Gift Card)? If so, activation is not required, and you can use the Gift Card immediately.

Do I have to spend my Van der Valk Giftcard all at once?

No. You do not have to spend the Van der Valk Giftcard all at once. The remaining balance simply stays on the Giftcard and can be used at a later time, until the full amount has been spent or the validity period has expired.

Would you like to know how much balance is left on your Giftcard? You can easily check this via the balance checker.

How do I check the balance of my gift card?

You can easily check the balance of your Van der Valk Giftcard via the balance checker.

To do this, you will need the 19-digit card number and the security code. For a physical Giftcard, you can find the security code under the scratch-off layer on the back of the card. For a digital Giftcard (E-Giftcard), you will find the card number and security code in the email you received.

Are you still unable to view the balance? Please check if your physical Giftcard has already been activated. Giftcards ordered online must be activated before the balance becomes visible. The digital Giftcard (E-Giftcard) does not need to be activated.

How long is my gift card valid for?

The Van der Valk Giftcard is valid for 5 years from the date of issue.

Would you like to know when your Giftcard expires? Simply check the balance and validity date via the balance checker.

I would like to give an overnight stay as a gift. Is that possible with the Van der Valk Giftcard?

Yes. With the Van der Valk Giftcard, you are giving a monetary amount as a gift that the recipient can spend on a hotel stay at any Van der Valk or Van der Valk Exclusief hotel.

The Giftcard can be used regardless of the chosen package, holiday, promotion, or special offer. Is the value of the Giftcard lower than the total amount? The remaining balance can simply be paid separately. Is there credit left over after payment? This will remain on the Giftcard and can be spent at a later time.

The Giftcard is valid for 5 years from the date of issue.

I would like to give a dinner as a gift. Is that possible with the Van der Valk Giftcard?

Yes. With the Van der Valk Giftcard, you give a monetary amount as a gift that the recipient can spend on breakfast, lunch, dinner, or drinks at the bar at any Van der Valk or Van der Valk Exclusief Hotel.

The Giftcard can be used regardless of holidays, promotions, or special offers. Is the value of the Giftcard lower than the total amount? Then the remaining amount can simply be paid separately. Is there credit left over after payment? Then this will simply remain on the Giftcard and can be spent at a later time.

The Giftcard is valid for 5 years from the date of issue.

Pillows

Is this the same pillow as in a Van der Valk Hotel?

Van der Valk Hotels zijn zelfsturend en kiezen daarom zelf met welke leveranciers zij samenwerken. Hierdoor kan het hoofdkussen per hotel verschillen.

De hoofdkussens van Valk Store zijn geselecteerd met oog voor kwaliteit, comfort en een optimale nachtrust. Zo geniet je ook thuis van het vertrouwde slaapcomfort dat je van Van der Valk mag verwachten.

Which pillow is best for me?

The right pillow depends on your sleeping position and personal preference. All our pillows are suitable for side, back, and stomach sleepers. Thanks to the removable filling, you can easily adjust the height and firmness so that the pillow meets your personal preference.

Are you unsure which pillow to choose? These differences will help you get started:

What is the delivery time for the pillow?

Your new pillow will be delivered to your home within 3 to 5 business days.

Can I return the pillow?  

Yes, that is possible. You can return your pillow within 14 days of delivery.

The pillow must be unused, unworn, and undamaged. If reasonably possible, we ask you to return the pillow in its original packaging.

You can easily register your return by logging in with the email address used to place the order. Then go to your order and click 'Return items'.
You can also register your return by sending an email to support@valkstore.nl.

After registering your return, you will receive return instructions and a return label. The cost for the return label is € 4.95 and is at your own expense.

Send the pillow within 14 days of your return notification and keep the shipping receipt until your return has been processed.

Would you like to know more about the return process and conditions? Please visit our returns page. Here you will find all information clearly laid out.

Duvets

Are these the same duvets as the ones in a Van der Valk Hotel?

Van der Valk hotels are self-managing and therefore choose their own suppliers. As a result, the duvet may vary from hotel to hotel.

The duvets you find in the Valk Store are frequently used in Van der Valk Hotels.

Would you like to know if the duvet you slept on is also available through the Valk Store? Feel free to send us a photo of the label or let us know which Van der Valk Hotel you stayed in. We would be happy to check for you whether the duvet is part of our range.

Which duvet is the best fit for me?

The right duvet depends on your personal preference and the temperature in your bedroom.

Are you unsure which of our duvets to choose? These differences will help you on your way:

  • Van der Valk Green 4-Season Duvet 2-piece: ideal if you want the comfort of one duvet all year round, but like to adjust the warmth to the season. Thanks to the separate summer and autumn parts, you can easily assemble the duvet that suits the temperature.
  • Van der Valk Synthetic Down Airolite All Season Duvet: an excellent choice if you are looking for one comfortable duvet for the entire year. The soft Airolite filling provides the luxurious feel of down, while the duvet is lightweight, easy to maintain, and anti-allergic.

Still unsure which duvet suits you best? Please feel free to contact us. We are happy to help you make the right choice.

What does the warmth rating of a duvet mean?

The warmth rating indicates how much heat a duvet retains. The lower the number, the warmer the duvet.

  • Warmth rating 1: extra warm, suitable for cold bedrooms or if you get cold easily.
  • Warmth rating 2: warm and comfortable for most winter months.
  • Warmth rating 3: suitable for spring and autumn, or for those who do not get cold easily.
  • Warmth rating 4: light and airy, ideal for warm summer nights.

With a 4-season duvet, you combine a summer section (warmth rating 4) and an autumn section (warmth rating 3). Together, they form a warm winter duvet (warmth rating 1), ensuring you sleep comfortably all year round.

Can I wash the duvet?

Yes. Our duvets are washable at a maximum of 40 °C. We recommend that you always follow the washing instructions on the duvet's label. This will keep the duvet fresh for as long as possible and ensure it retains its quality.

What is the delivery time for the duvet?

Our duvets have an average delivery time of 3 to 5 business days.

As soon as your order has been shipped, you will receive a shipping confirmation via email with a track & trace code. This allows you to easily follow the delivery of your order.

Can I return the duvet?

Yes, that is possible. You can return your duvet within 14 days of delivery.

The duvet must be unused, un-slept in, and undamaged. If reasonably possible, we ask that you return the duvet in its original packaging.

You can easily register your return by logging in with the email address you used to place the order. Then, go to your order and click on 'Return items'. You can also register your return by sending an email to support@valkstore.nl.

After registering your return, you will receive a return label. The cost for the return label is € 4.95 and is at your own expense.

Please send the duvet back within 14 days of your return notification and keep the shipping receipt until your return has been processed.

Would you like to know more about the return process and our return policy? Please visit our returns page.

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