Find the answer to the most frequently asked questions by category

General

What is the difference between Valk Store, Valk at Home, Valk shop and Valk for Home?

Valk Store was established by Van der Valk Service Center and sells recognizable Van
der Valk products, which are used in at least 40% of Van der Valk hotels
become.

Valk at Home is also called Valk Design, they focus on
especially in furnishing hotels, but also businesses or private individuals. The
design products they use for this are sold in their webshop.

Valk Shop falls under Valk International and is exclusively engaged in supermarkets
actions.

Valk for Home has products that are mainly in Valk Exclusive hotels
lying.

What are the current discount promotions? 

At Valk Store, we always guarantee luxury hotel quality at a good price. Our main mission is to make the ultimate hotel experience available to everyone. To achieve this, there are occasional discount promotions. An overview of all current promotions can be found on the page with terms and conditions . These often have a short duration and apply to a part of our assortment.

So keep a close eye on our website!

How can I return my order?

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General terms and conditions

  • The item is not used, slept in, or damaged.
  • The item must be in the original packaging.
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For Affordable Outdoor Deals You pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Beds, mattresses and toppers
Our beds, mattresses, and toppers are put into production after the order is placed, so it is not possible to return these products. If the bed or bed components have any defects, you can contact the support department of Valk Store via support@valkstore.nl, 088-0246333 or fill in the contact form in.

Exchange
It is not possible to exchange the order. If you want a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Additionally, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via thecontact form You will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

Attention : The address provided on the website is not a return address. Returns sent to this address cannot be processed.

How can I sign up for trial sleeping?

Would you like to buy a bed but are unsure if it meets your requirements? You can choose to try sleeping in one of our Van der Valk hotels. You can submit the trial sleep request via  support@valkstore.nlor fill in thecontact form in.

When you go for a trial sleep, you can book the available rates and packages through the website of the respective hotel. You will receive the trial sleep discount when you book at one of the hotels from the list below, regardless of the package, date of stay, or room type. If you have booked an overnight stay at one of these hotels, please provide us with the reservation number in advance so that we can inform the hotel. If you wish to purchase the bed after your stay, you will receive part of the overnight stay back in the form of a €100 discount on the beds. The trial sleep discount is not valid in combination with other discount codes.

The discount is valid on the products listed below:
- Van der Valk Luxury Hotel Bed + mattress
- Van der Valk Luxury Hotel Bed + mattress + topper
- Van der Valk Luxury Hotel Bed + Upholstered Mattress + Topper + Headboard

The beds, mattresses, and toppers can be found in 37 Van der Valk hotels. A number of these hotels are participating in the trial sleep promotion.

The hotels we recommend booking are:
- Van der Valk hotel Cuijk
- Van der Valk hotel Delft
- Van der Valk hotel Gilze
- Van der Valk hotel Gorinchem
- Van der Valk hotel Hoorn
- Van der Valk hotel Lelystad
- Van der Valk hotel Liège
- Van der Valk hotel Mechelen
- Van der Valk hotel Texel
- Van der Valk hotel Veenendaal

We would like to inform you that the exact bed is not always present in the hotels. These are versions of the line of the bed that we sell; improvements are made to the bed every year.

Terms and Conditions:
- The discount is only valid on the above-mentioned items.
- The discount can be obtained once for one bed, not for multiple beds.
- You will only receive the discount if you have informed us in advance about the trial sleepover and the reservation number is known to us.
- The discount is €100, regardless of the value of the overnight stay.
- The discount is €100, regardless of the overnight stay package.
- The discount is €100, regardless of the date of the overnight stay.
- The discount is €100, regardless of the room type of the stay.
- The discount is valid until no later than 1 month after the overnight stay.
- The discount cannot be transferred to others.
- The discount cannot be combined with other promotional offers.
- The discount is only valid if you wish to purchase a bed after the reservation period.

We also provide a sample service to help you make your decision. All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check showroom availability and schedule an appointment .

If you have any further questions about the trial sleep, we would be happy to hear from you viasupport@valkstore.nlor fill in thecontact formin.

I saw a piece of furniture in a Van der Valk Hotel, where can I buy it?

Is the desired item not available in the Valk Store? Because the hotels
self-managing, they choose their own suppliers. For this reason, we recommend
to get in direct contact with the hotel.

Additionally, it may be that Valk at Home has what you are looking for. They can be found atvalk-at-home.nl or reachable via +31 33 2990314.

Why have I only received part of my order?

When an order has been placed with multiple products, it may be that these
are shipped from different suppliers and for this reason not
will be delivered together. You will receive a track & trace link to follow the order.

I have a full loyalty card from a supermarket/gas station. Where can I redeem it?

Valk Shop falls under Valk International and is exclusively engaged in supermarket promotions. For terms and conditions, game rules, and questions, you can contact us at 088-1825547 and info@valk-shop.nl.

I have received a discount code, but the code does not work in the shopping cart.

Sorry to hear that the discount code is not working. There can be several reasons for this:

  • The discount code is not valid: clickherefor more information about the terms and validity of discount codes.

  • The discount code is not valid on all products in the shopping cart: some discount codes are limited or only valid on selected products. In the shopping cart, it can be seen whether product(s) qualify for the promotion.

  • The discount code is written incorrectly: it is important to enter the discount code exactly as it is. The discount code will not work if it is not entered correctly. We recommend checking the discount code again for uppercase letters and punctuation.

How can I use the 5% sign-up discount? 

You will receive your unique 5% discount code when you sign up for the Valk Store newsletter. When you go to the homepage of the webshop and scroll down, you will see the option to subscribe to the newsletter. You will receive it in your mailbox. After you have received the discount code, it can be applied on the payment page. The discount is valid for 7 days and cannot be used on discounted items, in combination with other promotions, or on gift cards.

iDEAL in3 - Spread your payment in 3 installments without interest 

Do you not want to pay for your purchase all at once?
With iDEAL in3 you can pay for your purchase spread over 3 installments within 60 days, without any extra costs. This applies to purchases from €50,- up to
maximum €5,000,-. 

Before your payment is processed, we perform a quick check of your information. If your payment request is not approved for any reason, please contact IDEAL in3 or choose another payment method. For more details about iDEAL in3, visit Ideal in 3

How it works: 

 1.  Choose iDEAL in3 at checkout: 

Select iDEAL in3 as the payment method, after which a quick verification of your details will take place. 

 2.  First payment & shipping: 

Make the first payment, one third of the total amount, via iDEAL and your order will be shipped immediately. 

3. Continuation periods: 

The second installment is paid within 30 days, and the third installment within 60 days. We will send you timely reminders so you don't miss a payment. 

Beds

Is the bed from the Valk Store the same as in a Van der Valk Hotel?

You can find the beds we offer in our webshop in the following 37 Van der Valk hotels:  

  1. Akersloot
  2. Almelo – Theaterhotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – De Witte Bergen
  19. Horn
  20. Lelystad
  21. Leusden
  22. Luik – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles Sud (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

We would like to point out that the exact bed is not always present in the hotels. These are versions of the line of the bed that we sell; improvements are made to the bed every year.

We also provide a sample service to help you make your decision. All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check showroom availability and schedule an appointment.

What is the delivery time of the bed?

The average delivery time for the beds is currently 6 weeks. The supplier takes
after 6 weeks, I will contact you to make a delivery appointment. Beds,
Mattresses and toppers are only delivered in the Netherlands and Belgium.

Is the bed also available in sizes other than those offered in the webshop?

Do you have special requests or different sizes? Please contact us via thecontact form, the purchase of the product is done via a quotation instead of through the webshop. We are always happy to explore the possibilities with you.

Where can I view the beds?

You can choose to gotrial sleep in one of our Van der Valk hotels. Via the contact form or via support@valkstore.nl Can you submit the request for the trial sleep.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check the availability of the
showroom to view and to schedule an appointment.

Are these the beds from Swiss Sense?

A number of Van der Valk hotels have beds from the brand Swiss Sense. Because the Van der Valk hotels are self-managing, they choose their own
suppliers. The beds in Valk Store are together with another supplier
developed. This way, we strive every day for the best quality and ultimate
comfort for our guests, in our hotels and for home. You will find the beds that
we offer in our webshop in the following 37 Van der Valk hotels:

  1. Akersloot
  2. Almelo – Theater Hotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – The White Mountains
  19. Horn
  20. Lelystad
  21. Leusden
  22. Luik – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles South (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

Are there fabric samples available to view the fabrics and colors?

Yes, we provide a sample service to help you make your decision. We recommend that before you order or approve the quote for a bed, mattress, and/or topper, you use our fabric sample service to ensure you know exactly which color you are ordering. There may be color differences between the images in the Valk Store and the actual fabric.All information
you can find information about the fabric sample service here.

If you do not use the fabric sample service, you can
comments about color differences between the delivered product and your
expectations based on the image will not be processed. This applies
also for color differences that may result from lighting or
other environmental factors.

What is the warranty policy for the beds?

Our beds, mattresses, and toppers are put into production after ordering, so it is not possible to return these products. If your bed or bed components have any defects, you can contact the support department of Valk Store.

If any imperfections occur, the following CBM apply
terms:

  • For complaints identified within one year of purchase due to manufacturing defects, we provide a full warranty.
  • Within 2 years from the date of purchase, 2/3 of the costs of repair and/or replacement are at our expense, within 3 years this is 1/3.
  • Warranty applies only if and provided that the item has been used correctly. Damage caused by moisture and normal wear and tear are not covered by the warranty.

We recommend that before you order a bed, mattress, and/or topper or approve the quote, you use our fabric sample service to ensure you know which color you are ordering. There may be color differences between the images in the Valk Store and the actual fabric. All information about the fabric swatch service can be found here.

If you do not use the fabric sample service, comments about color differences between the delivered product and your expectations based on the image cannot be processed. This also applies to color differences that may result from lighting or other environmental factors.

Can I return a bed?

No, this is not possible. Our beds, mattresses, and toppers are put into production after ordering, so it is not possible to return these products. If your bed/bed components have any defects, you can contact the support department of Valk Store. All return conditions can be found on this page.

What are the dimensions of the bed?

The bed parts have different dimensions, as listed below:

  • Bed legs: 6 centimeters (option for alternative bed legs)
  • Box spring: 30 centimeters
  • Mattress: 18 centimeters
  • Topper: 10 centimeters
  • Height headboard: 110 centimeters
  • Width of headboard: 10 centimeters extra from the bed
  • Complete standard bed: 64 centimeters

Can the back panel be delivered as wide as the bed? 

Yes, the back panel can be produced to be as wide as the bed. We would like to receive your order number so that we can coordinate with the supplier to ensure the back panel is made as wide as the bed. It is also possible to have the back panel delivered in two parts. This involves an additional charge of €60.50. You will receive a separate invoice for this.

Is it possible to choose 2 x single toppers in the set, instead of 1 x double topper?

Yes, it is possible to choose a single-person topper twice in the set, in
place of one double topper. We would like to hear your order number, so that we can ensure with the supplier that the correct composition of the bed is delivered to you with two single toppers. Please provide your order number viasupport@valkstore.nlor fill in thecontact form in.

Do the beds have storage space?

No, in our webshop we sell the beds as they can also be found in our hotels, so without storage space. If you are interested in a bed with storage space, please contact us via thecontact form We will look at the possibilities with you through a quote request.

Mattresses and toppers

Is the mattress from the Valk Store the same as in a Van der Valk Hotel?

You can find the mattresses we offer in our webshop in the following 37 Van der Valk hotels:  

  1. Akersloot
  2. Almelo – Theaterhotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – De Witte Bergen
  19. Horn
  20. Lelystad
  21. Leusden
  22. Liège – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles South (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

We would like to point out that the exact mattress is not always used in the hotels. They use versions from the line of the mattress that we sell, with improvements applied to the mattress every year.

We also provide a sample service to help you make your decision regarding the fabric of an upholstered mattress. All information about the sample service can be found here.

If you wish to view the exact mattress, it is possible to make an appointment at the showroom in Tilburg. Click here to check the showroom availability and schedule an appointment.

What is the firmness of the mattress?

The standard of our mattresses is medium firmness. If you would like a firm variant, this is possible at no extra cost. Please provide your specifications and ordernumber to us via the contact form or via support@valkstore.nl.

What is the weight class of the mattress?

We recommend our medium mattresses for up to 120 kilos. From 120 kilos onwards, we recommend using our firm mattresses. If you want a firm variant, this is possible at no extra cost. Provide your specifications and order number to us via the contact form or via support@valkstore.nl.

Is the mattress available in a firm version? 

Yes, this is possible. There are no additional costs for this. Please provide your specifications and order number to us via the contact form or via support@valkstore.nl.

Is the mattress suitable for an adjustable base?

Yes, our mattresses are suitable for beds with adjustable bases.

Can I return the mattress? 

No, it is not possible to return the mattress. Our beds, mattresses and
toppers are put into production after ordering, making it impossible to return these products. If your bed/bed components have any defects, you can contact the support department of Valk Store. You can find all return conditions at this page.

Is there a trial period for the mattress?

No, we do not offer trial periods for the mattresses. Would you like to buy a mattress but are unsure if it meets your requirements? You can choose to go trial sleep in one of our Van der Valk hotels. Via het contact form or via support@valkstore.nl can you submit the request for the trial sleep.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check the showroom availability and schedule an appointment.

Are the mattresses also comfortable without a topper?

Yes, the mattresses are comfortable without a topper. However, we always recommend choosing a topper for extra protection of your bed and mattress. Upholstered mattresses cannot be used without a topper.

How many pocket springs does the mattress have?

The mattresses in the webshop have 275 pocket springs per square meter. The difference in firmness comes from the foam used in the mattresses. The difference in firmness comes from the foam used in the mattresses. Look on this page for all product specifications.

Is the mattress available in sizes other than those offered in the webshop?  

Yes, it is possible to order a mattress in other sizes that are available in the webshop. Do you have special requests or different sizes? Please contact us via the contact form, then we will look with you at the possibilities.

What is the function of a topper, do I need one?

A topper provides protection for your bed and mattress, and also offers extra sleeping comfort. A topper is not necessary, but it is recommended for the ultimate hotel experience.

Is this topper suitable for a bed with an adjustable base? 

No, we do not have split toppers available in our webshop. For this reason, a double topper is not suitable for a bed with an adjustable base. It is, of course, possible to use two single toppers.

What kind of filling does the topper have?  

The topper has a cold foam filling and fits very well on the pocket spring mattresses from our webshop.

Is this the same topper as in a Van der Valk Hotel?

You will find the top products we offer in our webshop in the following 37 Van der Valk hotels:  

  1. Akersloot
  2. Almelo – Theaterhotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – De Witte Bergen
  19. Horn
  20. Lelystad
  21. Leusden
  22. Luik – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles Sud (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

We would like to point out that the exact mattress topper is not always available in the hotels. They have versions from the line of the topper that we sell, with improvements made to the topper every year.

If you wish to view the exact top model, it is possible to make an appointment at the showroom in Tilburg. Click here to check the showroom availability and schedule an appointment.

How long does a topper last?

A topper can last up to 7 years. Of course, it depends on how often it is flipped and turned. We recommend flipping the topper weekly to maintain its quality.

What is the average delivery time of the toppers and mattresses at the moment?

The average delivery time for mattresses and toppers is currently 3 weeks. The supplier will contact you after 6 weeks to arrange a delivery appointment with you. In the case of custom orders, it may happen that one of the products is out of stock or unavailable. In this case, we will contact you as soon as possible.

Is this topper suitable for every mattress type?

Yes, our toppers are suitable for every type of mattress.

Gift cards

What is the average delivery time of a Van der Valk gift card?  

The average delivery time for the Van der Valk Giftcard is 3 to 5 working days within the Netherlands and 5 to 7 working days abroad. The Valk E-Giftcard is processed within 24 hours on working days. You will receive it in the specified email inbox.

Where can the Van der Valk gift card be used?

You can use the gift card at all Van der Valk and Van der Valk Exclusief hotels for an overnight stay, breakfast, lunch, or dinner.

What can I use the gift card for?

You can use the gift card at all Van der Valk and Van der Valk Exclusief hotels for an overnight stay, breakfast, lunch, or dinner including the bar. The gift card can be used regardless of the package, holiday, promotion, or deal.

I want to give a night away as a gift, do you have gift cards for this as well?

Yes, you can use the gift card from our webshop at all Van der Valk and Van der Valk Exclusief hotels for an overnight stay, breakfast, lunch, or dinner. You can find the Van der Valk gift card on this page.

Is the Van der Valk gift card also available digitally?  

Yes, it is possible to order an e-Giftcard. After ordering, it will be sent to the specified email address on the next business day. For orders placed on the weekend, the card will be sent on the next business day. You can find the Van der Valk gift card on this page.

Pillows

I have slept in a Van der Valk Hotel, is this the same pillow?

It is difficult to determine which specific pillow you used during your stay, as there are various types of pillows in circulation per hotel. The firm pillows currently available in our webshop are widely used in most Van der Valk hotels and are known for their high quality. If you have a photo of the label of the pillow you slept on, we would be happy to check if this pillow comes from the
Valk Store.

What is the difference in the pillows?

Our three main pillows each offer a unique combination of comfort and support, so you can make the perfect choice for your ideal
night's rest.

The Soft Pillow is ideal for those looking for a luxurious, comfortable pillow that offers a soft and smooth finish. It is filled with recycled polyester hollow fiber and has a fill weight of 800 grams, making it perfect for a light, soft sleeping experience. The cover made of recycled polyester provides extra softness and is washable at 40 degrees. This pillow is also anti-allergenic.

The Medium pillow offers an excellent balance between comfort and support. It is filled with 800 grams of 100% Ultrolite, a soft hollow polyester fiber that provides resilient support for your head and neck. The cover made of 100% soft percale cotton ensures breathable comfort and a fresh feeling. This pillow is washable at up to 40 degrees and is also anti-allergenic, making it an ideal choice for those who need a bit more support
seeks without compromising on comfort.

The Hard pillow is designed for those who desire firmness and maximum support. With a filling weight of 1200 grams of synthetic down fibers, this pillow provides firm support for your head and neck. The cover, made of 100% soft percale cotton, is breathable and soft, yet offers a firmer finish than the other pillows. Like the other variants, it is washable at up to 40 degrees and hypoallergenic.

In short, the main difference lies in the firmness and the filling: the soft pillow offers a lighter filling for comfort, it medium pillow offers resilient support, and the hard pillow has a firmer filling for maximum support.

Whether you choose the softness of the Soft pillow, the resilience of the Medium pillow, or the firm support of the Hard pillow, with each of these pillows you enjoy the quality and comfort of Van der Valk, for a wonderful night's sleep.

Can I return the pillow?  

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General terms and conditions

  • The item has not been used, slept in, or damaged.
  • The item must be in its original packaging.
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For affordable bargains you pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Exchange
It is not possible to exchange the order. If you want a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Also, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via the contact form. You will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

Are the main pillows suitable for side sleepers? 

For back sleepers, a pillow with medium firmness is ideal. This keeps the neck and head aligned with the spine, which helps prevent back pain. Side sleepers often need a thicker pillow that fills the space between the head and shoulders, so the neck remains properly aligned.

At Valk Store, you will find various Van der Valk pillows, so there is always a suitable hotel pillow for you. Tips and inspiration for choosing the right pillow can be found in our blog.

Can I wash the pillow?

Yes, some of the main pillows from Van der Valk are washable. Most pillows come with a cover that is washable at 40 degrees. This applies to the soft, medium, and firm pillows from the Valk Store. However, it is always advisable to check the specific washing instructions on the pillow's label, as this is the best way to properly care for the pillow.

Duvets

What is the difference between the duvets?

In the Valk Store you will find 4 different types: 

Comfort 4-season duvet: This duvet is thinner than the other three variants and offers a comfortable, breathable sleeping experience throughout the year.

Suite 4-seasons duvet: This duvet is characterized by its light and airy structure, which makes it lightweight. It offers excellent quality and is ideal for a comfortable night's sleep.

4-season duvet 2-piece: This duvet consists of two separate parts: a summer part and an autumn part. These parts can easily be attached to each other with snap buttons, making the whole suitable for use as a winter duvet.

Duvet Ecodown Synthetic Down: This duvet is filled with synthetic down, which ensures excellent quality. It is often found in hotels. It "crackles" slightly, as many people describe it, but it molds well around the body. It is slightly heavier than the Suite duvet but offers a comfortable and luxurious sleeping experience.

Which duvet is used in the Van der Valk hotels? 

It is difficult to determine which specific duvet you used during your stay, as there are different types of duvets in circulation per hotel. The duvets currently available in our webshop are widely used in most Van der Valk hotels and are known for their high quality. If you have a photo of the label of the duvet you slept under, we would be happy to check whether this product comes from the Valk Store.

What are the differences in the warmth classes of a duvet?

Warmth classes are an important indication of the warmth and thickness of a duvet. Warmth class 1 represents the warmest and thickest duvet, ideal for colder nights or for people who get cold quickly during sleep. This type of duvet offers the highest insulation and ensures a comfortable and warm night's rest.

On the other hand, there is Warmth Class 4, which indicates that the duvet is thinner and has a lower insulation value, making it more suitable for warmer weather or for people who prefer a less warming duvet. When choosing a duvet, it is important to select the right
select the warmth class based on your personal preferences and the seasonal conditions.

Can I return the duvet?

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General terms and conditions

  • The item has not been used, slept in, or damaged.
  • The item must be in its original packaging.
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For affordable bargains you pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Exchange
It is not possible to exchange the order. If you want a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Also, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via the contact form. You will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

Which warmth classes do the duvets in the Valk Store have?

Warmth class 1 represents the warmest and thickest duvet, while warmth class 4 indicates a thinner and cooler duvet. This means that the lower the number, the warmer the duvet. In this case, the summer duvet is the coolest, while the 2-piece 4-season duvet offers the option to adjust the warmth, making it the warmest setting.

Bedding

Is it necessary to put both a fitted sheet and a mattress protector on the mattress? 

A fitted sheet is essential for protecting your mattress and creating a comfortable sleeping environment. The fitted sheet ensures that the mattress stays hygienic and prevents wear from direct contact with the skin.

Although the use of a mattress protector is not strictly necessary, it is highly recommended for extra protection of both your mattress and topper. A mattress protector acts as an additional barrier that prevents moisture, dirt, and bacteria from reaching the mattress or topper, contributing to a longer lifespan of your bedding. Moreover, a mattress protector provides extra comfort and can help regulate temperature better during sleep.

Do the duvet covers have a tuck-in flap?

The duvet cover is equipped with a tuck-in strip that extends across the entire width. This tuck-in strip ensures that the duvet stays securely in place, wrapping the cover tightly around the duvet and maintaining a neat and tidy appearance. It also makes it easier to tuck in the duvet properly at the end of the night, keeping it organized and tidy.

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