Find the answer to the most frequently asked questions by category

General

What is the difference between Valk Store, Valk at Home, Valk shop and Valk for Home?

Valk Store was established by Van der Valk Service Center and sells recognizable Van
der Valk products, which are used in at least 40% of Van der Valk hotels
become.

Valk at Home is also called Valk Design, they focus on
especially in furnishing hotels, but also businesses or private individuals. The
design products they use for this are sold in their webshop.

Valk Shop falls under Valk International and is exclusively engaged in supermarkets
actions.

Valk for Home has products that are mainly in Valk Exclusive hotels
lying.

What are the current discount promotions? 

At Valk Store, we always guarantee luxury hotel quality at a good price. Our main mission is to make the ultimate hotel experience available to everyone. To achieve this, there are occasional discount promotions. An overview of all current promotions can be found on the page with terms and conditions . These often have a short duration and apply to a part of our assortment.

So keep a close eye on our website!

How can I return my order?

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General terms and conditions

  • The item is not used, slept in, or damaged.
  • The item must be in the original packaging.
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For Affordable Outdoor Deals You pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Beds, mattresses and toppers
Our beds, mattresses, and toppers are put into production after the order is placed, so it is not possible to return these products. If the bed or bed components have any defects, you can contact the support department of Valk Store via support@valkstore.nl, 088-0246333 or fill in the contact form in.

Exchange
It is not possible to exchange the order. If you want a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Additionally, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via thecontact form You will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

Attention : The address provided on the website is not a return address. Returns sent to this address cannot be processed.

How can I sign up for trial sleeping?

Would you like to buy a bed but are unsure if it meets your requirements? You can choose to try sleeping in one of our Van der Valk hotels. You can submit the trial sleep request via  support@valkstore.nlor fill in thecontact form in.

When you go for a trial sleep, you can book the available rates and packages through the website of the respective hotel. You will receive the trial sleep discount when you book at one of the hotels from the list below, regardless of the package, date of stay, or room type. If you have booked an overnight stay at one of these hotels, please provide us with the reservation number in advance so that we can inform the hotel. If you wish to purchase the bed after your stay, you will receive part of the overnight stay back in the form of a €100 discount on the beds. The trial sleep discount is not valid in combination with other discount codes.

The discount is valid on the products listed below:
- Van der Valk Luxury Hotel Bed + mattress
- Van der Valk Luxury Hotel Bed + mattress + topper
- Van der Valk Luxury Hotel Bed + Upholstered Mattress + Topper + Headboard

The beds, mattresses, and toppers can be found in 37 Van der Valk hotels. A number of these hotels are participating in the trial sleep promotion.

The hotels we recommend booking are:
- Van der Valk hotel Cuijk
- Van der Valk hotel Delft
- Van der Valk hotel Gilze
- Van der Valk hotel Gorinchem
- Van der Valk hotel Hoorn
- Van der Valk hotel Lelystad
- Van der Valk hotel Liège
- Van der Valk hotel Mechelen
- Van der Valk hotel Texel
- Van der Valk hotel Veenendaal

We would like to inform you that the exact bed is not always present in the hotels. These are versions of the line of the bed that we sell; improvements are made to the bed every year.

Terms and Conditions:
- The discount is only valid on the above-mentioned items.
- The discount can be obtained once for one bed, not for multiple beds.
- You will only receive the discount if you have informed us in advance about the trial sleepover and the reservation number is known to us.
- The discount is €100, regardless of the value of the overnight stay.
- The discount is €100, regardless of the overnight stay package.
- The discount is €100, regardless of the date of the overnight stay.
- The discount is €100, regardless of the room type of the stay.
- The discount is valid until no later than 1 month after the overnight stay.
- The discount cannot be transferred to others.
- The discount cannot be combined with other promotional offers.
- The discount is only valid if you wish to purchase a bed after the reservation period.

We also provide a sample service to help you make your decision. All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check showroom availability and schedule an appointment .

If you have any further questions about the trial sleep, we would be happy to hear from you viasupport@valkstore.nlor fill in thecontact formin.

I saw a piece of furniture in a Van der Valk Hotel, where can I buy it?

Is the desired item not available in the Valk Store? Because the hotels
self-managing, they choose their own suppliers. For this reason, we recommend
to get in direct contact with the hotel.

Additionally, it may be that Valk at Home has what you are looking for. They can be found atvalk-at-home.nl or reachable via +31 33 2990314.

Why have I only received part of my order?

When an order has been placed with multiple products, it may be that these
are shipped from different suppliers and for this reason not
will be delivered together. You will receive a track & trace link to follow the order.

I have a full loyalty card from a supermarket/gas station. Where can I redeem it?

Valk Shop falls under Valk International and is exclusively engaged in supermarket promotions. For terms and conditions, game rules, and questions, you can contact us at 088-1825547 and info@valk-shop.nl.

I have received a discount code, but the code does not work in the shopping cart.

Sorry to hear that the discount code is not working. There can be several reasons for this:

  • The discount code is not valid: clickherefor more information about the terms and validity of discount codes.

  • The discount code is not valid on all products in the shopping cart: some discount codes are limited or only valid on selected products. In the shopping cart, it can be seen whether product(s) qualify for the promotion.

  • The discount code is written incorrectly: it is important to enter the discount code exactly as it is. The discount code will not work if it is not entered correctly. We recommend checking the discount code again for uppercase letters and punctuation.

How can I use the 5% welcome discount?

You will receive your unique 5% discount code when you sign up for the Valk Store newsletter. When you go to the homepage of the webshop and scroll down, you will see the option to subscribe to the newsletter. You will receive it in your mailbox. After you have received the discount code, it can be applied on the payment page. The discount is valid for 7 days and cannot be used on discounted items, in combination with other promotions, or on gift cards.

Beds

Is the bed from the Valk Store the same as in a Van der Valk Hotel?

You can find the beds we offer in our webshop in the following 37 Van der Valk hotels:  

  1. Akersloot
  2. Almelo – Theater Hotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – The White Mountains
  19. Horn
  20. Lelystad
  21. Leusden
  22. Luik – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles South (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

We would like to inform you that the exact bed is not always present in the hotels. These are versions of the line of the bed that we sell, with improvements made to the bed every year.

We also provide a sample service to help you make your decision.All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check the showroom availability and schedule an appointment.

What is the delivery time of the bed?

The average delivery time for the beds is currently 6 weeks. The supplier takes
after 6 weeks, I will contact you to make a delivery appointment. Beds,
Mattresses and toppers are only delivered in the Netherlands and Belgium.

Is the bed also available in sizes other than those offered in the webshop?

Do you have special requests or different sizes? Please contact us via thecontact form, the purchase of the product is done via a quotation instead of through the webshop. We are always happy to explore the possibilities with you.

Where can I view the beds?

You can choose to gotrial sleep in one of our Van der Valk hotels. Via the contact form or via support@valkstore.nl Can you submit the request for the trial sleep.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check the availability of the
showroom to view and to schedule an appointment.

Are these the beds from Swiss Sense?

A number of Van der Valk hotels have beds from the brand Swiss Sense. Because the Van der Valk hotels are self-managing, they choose their own
suppliers. The beds in Valk Store are together with another supplier
developed. This way, we strive every day for the best quality and ultimate
comfort for our guests, in our hotels and for home. You will find the beds that
we offer in our webshop in the following 37 Van der Valk hotels:

  1. Akersloot
  2. Almelo – Theater Hotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – The White Mountains
  19. Horn
  20. Lelystad
  21. Leusden
  22. Luik – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles South (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

Are there fabric samples available to view the fabrics and colors?

Yes, we provide a sample service to help you make your decision. We recommend that before you order or approve the quote for a bed, mattress, and/or topper, you use our fabric sample service to ensure you know exactly which color you are ordering. There may be color differences between the images in the Valk Store and the actual fabric.All information
you can find information about the fabric sample service here.

If you do not use the fabric sample service, you can
comments about color differences between the delivered product and your
expectations based on the image will not be processed. This applies
also for color differences that may result from lighting or
other environmental factors.

What is the warranty policy for the beds?

Our beds, mattresses, and toppers are put into production after ordering, so it is not possible to return these products. If your bed or bed components have any defects, you can contact the support department of Valk Store.

If any imperfections occur, the following CBM apply
terms:

  • For complaints identified within one year of purchase due to manufacturing defects, we provide a full warranty.
  • Within 2 years from the date of purchase, 2/3 of the costs of repair and/or replacement are at our expense, within 3 years this is 1/3.
  • Warranty applies only if and provided that the item has been used correctly. Damage caused by moisture and normal wear and tear are not covered by the warranty.

We recommend that before you order a bed, mattress, and/or topper or approve the quote, you use our fabric sample service to ensure you know which color you are ordering. There may be color differences between the images in the Valk Store and the actual fabric. All information about the fabric swatch service can be found here.

If you do not use the fabric sample service, comments about color differences between the delivered product and your expectations based on the image cannot be processed. This also applies to color differences that may result from lighting or other environmental factors.

Can I return a bed?

No, this is not possible. Our beds, mattresses, and toppers are put into production after ordering, so it is not possible to return these products. If your bed/bed components have any defects, you can contact the support department of Valk Store. All return conditions can be found on this page.

What are the dimensions of the bed?

The bed parts have different dimensions, as listed below:

  • Bed legs: 6 centimeters (option for alternative bed legs)
  • Box spring: 30 centimeters
  • Mattress: 18 centimeters
  • Topper: 10 centimeters
  • Height headboard: 110 centimeters
  • Width of headboard: 10 centimeters extra from the bed
  • Complete standard bed: 64 centimeters

Can the back panel be delivered as wide as the bed? 

Yes, the back panel can be produced to be as wide as the bed. We would like to receive your order number so that we can coordinate with the supplier to ensure the back panel is made as wide as the bed. It is also possible to have the back panel delivered in two parts. This involves an additional charge of €60.50. You will receive a separate invoice for this.

Is it possible to choose 2 x single toppers in the set, instead of 1 x double topper?

Yes, it is possible to choose a single-person topper twice in the set, in
place of one double topper. We would like to hear your order number, so that we can ensure with the supplier that the correct composition of the bed is delivered to you with two single toppers. Please provide your order number viasupport@valkstore.nlor fill in thecontact form in.

Do the beds have storage space?

No, in our webshop we sell the beds as they can also be found in our hotels, so without storage space. If you are interested in a bed with storage space, please contact us via thecontact form We will look at the possibilities with you through a quote request.

Mattresses and toppers

Is this mattress the same as in Van der Valk hotel x?

You can find the mattresses we offer in our webshop in the following 37 Van der Valk hotels:

  1. Akersloot
  2. Almelo – Theater Hotel
  3. Almere
  4. Amersfoort – A1
  5. Beveren (BE)
  6. Brasschaat – Dennenhof (BE)
  7. Breda – Princeville
  8. Breukelen
  9. Charleroi Airport (BE)
  10. Cuijk – Nijmegen
  11. Delft – A4
  12. Drongen – Ghent (BE)
  13. Ghent (BE)
  14. Gilze – Tilburg
  15. Gorinchem
  16. Hamburg – Wittenburg (DE)
  17. Hardegarijp – Leeuwarden
  18. Hilversum – De Witte Bergen
  19. Horn
  20. Lelystad
  21. Leusden
  22. Luik – Sélys (BE)
  23. Mechelen (BE)
  24. Nazareth – Ghent (BE)
  25. Nivelles South (BE)
  26. Oostzaan – Amsterdam
  27. Ridderkerk
  28. Spier – Dwingeloo
  29. 's-Hertogenbosch – Vught
  30. Texel – De Koog
  31. Tiel
  32. Veenendaal
  33. Verviers (BE)
  34. Wieringermeer
  35. Zaltbommel – A2
  36. Zuidbroek - Groningen
  37. Zwijndrecht – ARA

We would like to inform you that the exact mattress is not always used in the hotels. They use versions from the line of the mattress that we sell, with improvements made to the mattress every year.

We also provide a sample service to help you make your decision.All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg.Click here to check the showroom availability and schedule an appointment.

What is the hardness of the mattress?

Our mattresses are standard medium, but they can also be ordered in an extra firm variant. No additional costs are charged for this.

What is the weight class of the mattress?

We recommend our medium mattresses for up to 120 kilograms. For weights over 120 kilograms, we suggest using our firm mattresses.

Is this mattress also available in a firm variant?

Our mattresses are standard medium, but they can also be ordered in an extra firm variant. No additional costs are charged for this.

Is the mattress suitable for an adjustable base?

Our mattresses are suitable for adjustable bases

Can we still return the mattress?

Due to hygiene reasons, we cannot accept returns of these products. Are you unsure whether something can be returned or not? Feel free to contact us!

Is there a trial period for the mattress?

We do not work with trial periods for the mattresses. However, we do have the option for trial sleeping or to view/test the mattresses in the showroom.

Are the mattresses also comfortable without a topper?

The mattresses are also comfortable without a topper (as long as they are not upholstered). However, we always recommend choosing a topper for extra protection of your bed/mattress. Upholstered mattresses cannot be used without a topper.

How many pocket springs does the mattress have? And the firm mattress?

Our mattresses, both the firm variant and the medium variant, have 275 pocket springs per m2. The difference in firmness comes from the foam used in the mattresses.

Is the mattress also available in sizes other than those offered in the webshop?

If the size of your choice is not listed, please send an email with your wishes to support@valkstore.nl. We are happy to advise you on the possibilities.

What is the function of a mattress topper and is it really necessary?

A topper provides protection for your bed and mattress. Additionally, it offers extra sleeping comfort. A topper is not essential, but it is recommended.

Is this topper also suitable for an adjustable base?

Unfortunately, we do not have split toppers available in our webshop. For this reason, a double topper will not be suitable for an adjustable base. However, it is certainly possible to use two single toppers.

What is the filling of the topper?

The topper has a cold foam topper and fits very well on the pocket spring mattresses from our webshop.

Is this the same mattress as in Van der Valk hotel x?

You will find the mattresses we offer in our webshop in the following 39 Van der Valk hotels:

  1. Gorinchem large
  2. Hoorn
  3. Leusden
  4. Vught
  5. White mountains
  6. Almelo - theater hotel
  7. Wieringermeer
  8. Cuijk
  9. Breukelen
  10. Zwijndrecht
  11. Tiel
  12. Zaltbommel
  13. Almere
  14. Oostzaan
  15. Akersloot
  16. Spier
  17. Hardegarijp
  18. Hamburg
  19. Verviers
  20. Liège
  21. Charleroi
  22. Ghent
  23. Brasschaat
  24. Beveren
  25. Drongen
  26. Nazareth
  27. Nivelles Sud
  28. Mechelen
  29. Texel
  30. Princeville
  31. The White Mountains
  32. Gilze - rijen
  33. Zuidbroek
  34. Ridderkerk
  35. Lelystad
  36. Veenendaal
  37. Gorinchem small
  38. Delft
  39. Amersfoort

How long does a topper last?

A topper can last up to 7 years. Of course, it depends on how often it is rotated and flipped.

What is the average delivery time for a topper and mattress at the moment?

The average delivery time for our top products is 3 weeks.

Is this topper suitable for every mattress type?

Our toppers are suitable for every type of mattress.

Gift cards

What is the average delivery time of a gift card?

The average delivery time for the Van der Valk Giftcards is 3-5 working days.

Is the gift card also valid at Belgian hotels?

The Van der Valk Giftcards can be used in all Van der Valk hotels.

What can I use the gift card for?

The Van der Valk Gift Card can be used in any Van der Valk hotel for an overnight stay, breakfast, lunch, dinner, or at the bar.

I want to give a night away as a gift, do you have gift cards for this as well?

The Van der Valk Gift Card can be used in any Van der Valk hotel for an overnight stay, breakfast, lunch, dinner, or at the bar.

Is the gift card also available digitally?

It is also possible to receive the Van der Valk Giftcard digitally. After ordering, it will be sent to the provided email address on the next business day.

Pillows

I slept in Van der Valk hotel x, is this the same main pillow?

It is difficult for us to check which pillow you slept on during your stay, as multiple pillows are used per hotel. The pillows in our webshop are currently used by most hotels and are of very good quality. If you have a photo of the label, we can check which pillow this was.

What is the difference in the pillows?

Can I still return the pillow?

The pillows can be returned as long as they have not been slept on and you still have the original packaging. Return costs are 4.95

Are your pillows suitable for side sleepers?

Can I wash the pillow?

Duvets

What is the difference between the duvets?

It can sometimes be difficult to see what exactly the difference is between the duvets. We have 4 different types:

  1. Comfort 4-season duvet: this is a slightly thinner duvet than the other 3 duvets.
  2. Suite 4-season duvet: this is a duvet that is very light and airy. So almost no weight falls around you. Good quality.
  3. 4-season duvet 2-piece: this is a duvet that consists of 2 parts; a summer part and an autumn part. These can be clicked together using snap buttons to form a winter duvet.
  4. Ecodown synthetic down duvet: this is a duvet with a down filling. This is very good quality and is found in most hotels. This duvet "crackles" as many people call it. It falls very well around the body and is slightly heavier than the suite duvet. This duvet is found in most hotels.

What duvet is in the hotels?

It is difficult for us to check which duvet you slept under during your stay, as multiple duvets are used per hotel. The duvets in our webshop are currently used by most hotels and are of very good quality. If you have a photo of the label, we can check which duvet this has been.

How does it work with the heat class?

Heat class 1 is the warmest and thickest. Heat class 4 is thinner and colder. So the lower the number, the warmer the duvet.

Can the duvets still be returned?

The duvets can still be returned as long as they have not been slept on and are still in the original packaging. The return cost is 4.95 euros.

What is the warmest and coldest duvet?

Heat class 1 is the warmest and thickest, while heat class 4 is thinner and colder. So the lower the number, the warmer the duvet. In this case, the summer duvet is the coldest, and the 4-season 2-part duvet can be made the warmest.

Bedding

Is it necessary to use both a fitted sheet and a mattress protector on my mattress?

A fitted sheet is essential. A mattress protector is not essential, but it is recommended for extra protection of your mattress and topper.

Is there a tuck-in strip on the covers and how big is it?

There is a tuck-in strip across the entire width of the duvet cover.

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