ORDER
How do I place an order?
Ordering at Valk Store is simple. Place the desired products in your shopping cart and follow the steps in the checkout process. All prices on our website include VAT. After completing your order, you will receive a confirmation via email.
Have you not received a confirmation? Please check your junk email folder first. If you still cannot find the confirmation there, please feel free to contact us.
Can I request a quote?
It is possible to request a quote for beds, box springs, mattresses, toppers, and business orders abroad where VAT is reverse-charged. Please indicate which products you would like to order and any desired specifications via the contact form. We would be happy to prepare a no-obligation quote for you.
CANCEL
Can I change or cancel my orders?
Would you like to change or cancel your order? Please contact us as soon as possible. As long as your order has not yet been processed, we are happy to look into the possibilities with you.
Has your order already entered production or been shipped? Then it is no longer possible to change or cancel it.
Different terms and conditions apply to beds, box springs, mattresses, and mattress toppers. These products are produced especially for you.
- Cancellation: You can cancel your order free of charge up to 1 week after placing the order. After that, your order will go into production and cancellation is no longer possible.
- Right of withdrawal: Because these products are made especially for you, the right of withdrawal does not apply. Therefore, the order cannot be returned after delivery.
Would you like to change or cancel your order? Please contact us as soon as possible via the contact form, send an email to support@valkstore.nl, or call +31 (0)88 024 6 333.
DELIVERY
Where do you deliver?
We deliver beds, box springs, mattresses, and toppers in the Netherlands (with the exception of delivery to the Wadden Islands; delivery takes place to the depot on the mainland) and Belgium.
We deliver our other products, such as bedding and accessories, in the Netherlands, Belgium, Germany, Luxembourg, France, and Spain.
What are the delivery times?
Beds and box springs
The average delivery time for a bed or box spring is approximately 6 weeks.
Mattresses
Van der Valk Mattress - Classic
- Up to 160 cm wide: 2-5 business days
- From 180 cm wide: approximately 2-3 weeks
Van der Valk Mattress - Suite
- Up to 140 cm wide: 2-5 business days
- From 160 cm wide: approximately 2-3 weeks
Are you ordering a mattress topper together with a box spring? Then both products will be delivered at the same time (after approximately 6 weeks). You will receive the complete order as soon as the box spring is ready for delivery.
Mattress toppers
Van der Valk Topper - Classic
- All sizes: 2-5 business days
Van der Valk Topper - Suite (Cold foam & Latex)
- Up to 160 cm wide: 2-5 business days
- From 180 cm wide: approximately 2-3 weeks
Are you ordering a mattress topper together with a box spring? Then both products will be delivered at the same time (after approximately 6 weeks). You will receive the complete order as soon as the box spring is ready for delivery.
Sample service
The average delivery time is 3 to 7 business days.
Bed linen, bath textiles, and accessories
The average delivery time is 2 to 3 business days.
Van der Valk Giftcard
The average delivery time for the physical Van der Valk Giftcard is 3-5 business days within the Netherlands and 5-7 business days for international shipping.
Van der Valk E-Giftcard
Van der Valk E-Giftcards are sent to the provided email address within 24 hours on business days.
What are the shipping costs?
Box springs, mattresses, and toppers
- Netherlands: free shipping.
- Belgium: shipping surcharge of €50.
- Delivery to the Wadden Islands takes place to the depot on the mainland.
Please note: Are you not at home at the agreed delivery time? We will then schedule a new delivery appointment. We will charge € 75 for this.
Bedding, bath linen, and accessories
- Netherlands: €4.95.
- Outside the Netherlands: €12.95.
- For orders of €45 or more within the Netherlands, you do not pay any shipping costs.
Van der Valk Giftcard
- Netherlands: €5.95.
- Outside the Netherlands: €7.95.
- Shipping costs are always charged for a physical Van der Valk Giftcard.
Van der Valk E-Giftcard
- No shipping costs are charged for a Van der Valk E-Giftcard.
RETURNS
Can I return my order?
At Valk Store, you have the right to return your purchase within 14 days of receipt. Please register your return within this period. After notifying us of your return, you have another 14 days to send the product back.
Please note: Different return conditions may apply to promotional products. Therefore, always consult the promotional terms and conditions of the relevant promotion.
Return conditions
A return is accepted when:
- the product is unused, has not been slept on, and is undamaged;
- the product is returned in its original packaging, as far as reasonably possible;
- it is clear who the return package is from;
- you have contacted our support department in advance regarding a damaged or incomplete product.
Exception to the right of withdrawal
The following products cannot be returned because they are produced especially for you:
- Beds & box springs
- Mattresses
- Mattress toppers
How do I return a product?
- Easily register your return within 14 days of receiving your order by logging in with the email address you used to place the order. Then, go to your order and click on 'Return items'. You can also register your return by sending an email to support@valkstore.nl.
- After registering your return, you will receive return instructions and a return label. If you use our return label, the return costs are € 4,95. These costs are at your own expense.
- Send your return within 14 days of your return notification.
- Keep the shipping receipt until your return has been processed.
Please note: We cannot process returns that have not been registered in advance.
What are the return costs?
The costs are € 4,95 per return shipment and are at your own expense.
When will I receive my refund?
Once we have received and inspected your return, we will refund the purchase amount as quickly as possible, no later than 14 days, provided the product has been received or you can provide proof of shipment.
The refund will be issued using the same payment method you used for the original transaction, unless you have expressly agreed to a different payment method.
Can I exchange a product?
Exchanges are not possible. Would you like a different product? Please return your order (provided it meets the conditions) and place a new order. Return costs and any shipping fees are at your own expense.
WARRANTY
Do I have a warranty on my purchase?
Yes. The statutory warranty applies to all products from Valk Store. This means that a product must meet what you can reasonably expect from it.
In addition, a manufacturer's warranty applies to beds, box springs, mattresses, and toppers. This warranty covers manufacturing and material defects.
What should I do if my product is damaged or defective?
Have you received a damaged, defective, or incorrectly delivered product? Please report this as soon as possible, and no later than 2 months after delivery, via support@valkstore.nl.
Please include your order number and, if possible, attach photos of the issue. This will allow us to assess your request and work together to find a suitable solution.
What is not covered by the warranty?
Garantie is niet van toepassing op:
- normale slijtage door gebruik;
- schade door onjuist of oneigenlijk gebruik;
- het product is blootgesteld aan abnormale omstandigheden;
- schade als gevolg van onvoldoende onderhoud of het niet opvolgen van de onderhoudsinstructies;
- beschadigingen die zijn ontstaan door eigen toedoen of door derden.
How is my warranty claim processed?
Upon receipt of your request, we will assess the issue. If the defect is covered by the warranty, we will provide an appropriate solution. Depending on the situation, this may consist of a repair, replacement, or another suitable solution.
CONTACT DETAILS
Address:
Stationsweg 91
3621 LK Breukelen
Please note: not for returns and not the visiting address
Email:
support@valkstore.nl
Phone number:
088-0246333
Available Monday to Friday between 9:00 AM - 5:00 PM