Find the answer to the most frequently asked questions by category

General

What is the difference between Valk Store, Valk at Home, Valk shop and Valk for Home?

Valk Store was established by Van der Valk Service Center and sells recognizable Van
der Valk products, which are used in at least 40% of Van der Valk hotels.

Valk at Home is also called Valk Design, they focus on especially in furnishing hotels, but also businesses or private individuals. The design products they use for this are sold in their webshop.

Valk Shop
falls under Valk International and is exclusively engaged in supermarkets actions.

Valk for Home has products that are mainly in Valk Exclusive hotels.

What are the current discount promotions? 

At Valk Store, we always guarantee luxury hotel quality at a good price. Our main mission is to make the ultimate hotel experience available to everyone. To achieve this, there are occasional discount promotions. An overview of all current promotions can be found on the page with terms and conditions . These often have a short duration and apply to a part of our assortment.

So keep a close eye on our website!

How can I return my order?

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General conditions

  • The item has not been used, slept on, or damaged.
  • The item must be in its original packaging.
  • The shipping costs for returning a package are at your own expense. These are €4.95 for regular products. For Special Bargains you pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Beds, mattresses, and toppers
Our beds, mattresses, and toppers are put into production after the order is placed, which means it is not possible to return these products. If the bed or bed parts have any defects, you can contact the support department of Valk Store via support@valkstore.nl, 088-0246333 or fill in the contact form.

Exchanges
It is not possible to exchange the order. If you would like a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Also, the address listed on our website is not suitable for returns or visits.

If you meet the return conditions, you can contact us via the contact form. You will then receive a message with additional information including the return label. The amount (excluding the return costs) will be refunded to your account after we have received the return shipment.

Note: The address listed on our website is not a return address. Returns sent to this address cannot be processed.

How can I sign up for trial sleeping?

Would you like to buy a bed but are unsure if it meets your requirements? You can choose to try sleeping in one of our Van der Valk hotels. You can submit the trial sleep request via  support@valkstore.nlor fill in thecontact form in.

When you go for a trial sleep, you can book the available rates and packages through the website of the respective hotel. You will receive the trial sleep discount when you book at one of the hotels from the list below, regardless of the package, date of stay, or room type. If you have booked an overnight stay at one of these hotels, please provide us with the reservation number in advance so that we can inform the hotel. If you wish to purchase the bed after your stay, you will receive part of the overnight stay back in the form of a €100 discount on the beds. The trial sleep discount is not valid in combination with other discount codes.

The discount is valid on the products listed below:
- Van der Valk Luxury Hotel Bed + mattress
- Van der Valk Luxury Hotel Bed + mattress + topper
- Van der Valk Luxury Hotel Bed + Upholstered Mattress + Topper + Headboard

The beds, mattresses, and toppers can be found in 37 Van der Valk hotels. A number of these hotels are participating in the trial sleep promotion.

The hotels we recommend booking are:
- Van der Valk hotel Cuijk
- Van der Valk hotel Delft
- Van der Valk hotel Gilze
- Van der Valk hotel Gorinchem
- Van der Valk hotel Hoorn
- Van der Valk hotel Lelystad
- Van der Valk hotel Liège
- Van der Valk hotel Mechelen
- Van der Valk hotel Texel
- Van der Valk hotel Veenendaal

We would like to inform you that the exact bed is not always present in the hotels. These are versions of the line of the bed that we sell; improvements are made to the bed every year.

Terms and Conditions:
- The discount is only valid on the above-mentioned items.
- The discount can be obtained once for one bed, not for multiple beds.
- You will only receive the discount if you have informed us in advance about the trial sleepover and the reservation number is known to us.
- The discount is €100, regardless of the value of the overnight stay.
- The discount is €100, regardless of the overnight stay package.
- The discount is €100, regardless of the date of the overnight stay.
- The discount is €100, regardless of the room type of the stay.
- The discount is valid until no later than 1 month after the overnight stay.
- The discount cannot be transferred to others.
- The discount cannot be combined with other promotional offers.
- The discount is only valid if you wish to purchase a bed after the reservation period.

We also provide a sample service to help you make your decision. All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check showroom availability and schedule an appointment .

If you have any further questions about the trial sleep, we would be happy to hear from you viasupport@valkstore.nlor fill in thecontact formin.

I saw a piece of furniture in a Van der Valk Hotel, where can I buy it?

Is the desired item not available in the Valk Store? Because the hotels
self-managing, they choose their own suppliers. For this reason, we recommend
to get in direct contact with the hotel.

Additionally, it may be that Valk at Home has what you are looking for. They can be found atvalk-at-home.nl or reachable via +31 33 2990314.

Why have I only received part of my order?

When an order has been placed with multiple products, it may be that these
are shipped from different suppliers and for this reason not
will be delivered together. You will receive a track & trace link to follow the order.

I have a full loyalty card from a supermarket/gas station. Where can I redeem it?

Valk Shop falls under Valk International and is exclusively engaged in supermarket promotions. For terms and conditions, game rules, and questions, you can contact us at 088-1825547 and info@valk-shop.nl.

I have received a discount code, but the code does not work in the shopping cart.

Sorry to hear that the discount code is not working. There can be several reasons for this:

  • The discount code is not valid: clickherefor more information about the terms and validity of discount codes.

  • The discount code is not valid on all products in the shopping cart: some discount codes are limited or only valid on selected products. In the shopping cart, it can be seen whether product(s) qualify for the promotion.

  • The discount code is written incorrectly: it is important to enter the discount code exactly as it is. The discount code will not work if it is not entered correctly. We recommend checking the discount code again for uppercase letters and punctuation.

How can I use the 5% sign-up discount? 

You will receive your unique 5% discount code when you sign up for the Valk Store newsletter. When you go to the homepage of the webshop and scroll down, you will see the option to subscribe to the newsletter. You will receive this in your mailbox. After you have received the discount code, you can enter it on the payment page. The discount is valid for 14 days and cannot be used on discounted items, in combination with other promotions, or on gift cards.

What are the delivery times?

Beds
The average delivery time for beds is 6 weeks.

For custom-made items, it may happen that one of the components is not immediately available. In that case, we will contact you as soon as possible.

Sample service
The average delivery time for the sample service is 3 to 7 working days.

Mattresses and toppers
The following applies to mattresses and toppers from 180x200 cm:

  • Delivery time: Approximately 3 weeks.
  • The Netherlands: Free delivery (excluding the Wadden Islands: delivery to the depot on the mainland).
  • Belgium: A shipping surcharge of €50 applies for delivery in Belgium.

The following applies to mattresses and toppers up to 160x210 cm and all sizes of the Van der Valk Topper - Classic:

  • Delivery time: 5-7 working days
  • The Netherlands: Free delivery
  • Belgium: A shipping surcharge of €50 applies for delivery in Belgium.

Bedding, bed linen and bath textiles
The average delivery time for bedding, bed linen and bath textiles is 2 to 3 working days.

Valk Giftcard
The average delivery time for Van der Valk Giftcards is 3-5 working days within the Netherlands and 5-7 working days abroad.

Valk E-Giftcard
Van der Valk E-Giftcards are processed on working days within 24 hours and sent to the specified email address.

Beds

What is the delivery time of the bed?

Relax, we’ve got it covered. Your new Van der Valk box spring includes free home delivery and professional assembly in your bedroom. We take care of the heavy lifting so you can start enjoying your new bed immediately.

  • Delivery time: Approximately 6 weeks. Our logistics partner will contact you after about 6 weeks to schedule a convenient delivery appointment.
  • Shipping regions: Beds, mattresses, and toppers are exclusively delivered within the Netherlands and Belgium.
  • Netherlands: Free delivery and assembly (except for the Wadden Islands: delivery to the mainland depot).
  • Belgium: A shipping surcharge of €50 applies.

Prefer to assemble the bed yourself? No problem! We provide detailed assembly instructions to guide you through the process.

Is the bed from the Valk Store the same as in a Van der Valk Hotel?

You can find the beds we offer in our webshop in the following 33 Van der Valk hotels:  

  1. Almelo – Theaterhotel
  2. Amersfoort – A1
  3. Beveren (BE)
  4. Brasschaat – Dennenhof (BE)
  5. Breda – Princeville
  6. Breukelen
  7. Charleroi Airport (BE)
  8. Cuijk – Nijmegen
  9. Delft – A4
  10. Drongen – Ghent (BE)
  11. Ghent (BE)
  12. Gilze – Tilburg
  13. Gorinchem
  14. Hamburg – Wittenburg (DE)
  15. Hardegarijp – Leeuwarden
  16. Hilversum – De Witte Bergen
  17. Hoorn
  18. Lelystad
  19. Leusden
  20. Luik – Sélys (BE)
  21. Mechelen (BE)
  22. Nazareth – Ghent (BE)
  23. Nivelles Sud (BE)
  24. Oostzaan – Amsterdam
  25. Ridderkerk
  26. 's-Hertogenbosch – Vught
  27. Texel – De Koog
  28. Tiel
  29. Veenendaal
  30. Verviers (BE)
  31. Zaltbommel – A2
  32. Zuidbroek - Groningen
  33. Zwijndrecht – ARA

We would like to point out that the exact bed is not always present in the hotels. These are versions of the line of the bed that we sell; improvements are made to the bed every year.

We also provide a sample service to help you make your decision. All information about the sample service can be found here.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check showroom availability and schedule an appointment.

Is the bed also available in sizes other than those offered in the webshop?

Do you have special requests or different sizes? Please contact us via thecontact form, the purchase of the product is done via a quotation instead of through the webshop. We are always happy to explore the possibilities with you.

Where can I view the beds?

You can choose to gotrial sleep in one of our Van der Valk hotels. Via the contact form or via support@valkstore.nl Can you submit the request for the trial sleep.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check the availability of the
showroom to view and to schedule an appointment.

Are these the beds from Swiss Sense?

A number of Van der Valk hotels have beds from the Swiss Sense brand. Because the Van der Valk hotels are self-managing, they choose their own
suppliers. The beds in Valk Store were developed together with another supplier.
This is how we strive every day for the best quality and ultimate
comfort for our guests, in our hotels and at home. You can find the beds that
we offer in our webshop in the following 33 Van der Valk hotels:

  1. Almelo – Theaterhotel
  2. Amersfoort – A1
  3. Beveren (BE)
  4. Brasschaat – Dennenhof (BE)
  5. Breda – Princeville
  6. Breukelen
  7. Charleroi Airport (BE)
  8. Cuijk – Nijmegen
  9. Delft – A4
  10. Drongen – Ghent (BE)
  11. Ghent (BE)
  12. Gilze – Tilburg
  13. Gorinchem
  14. Hamburg – Wittenburg (DE)
  15. Hardegarijp – Leeuwarden
  16. Hilversum – De Witte Bergen
  17. Hoorn
  18. Lelystad
  19. Leusden
  20. Liège – Sélys (BE)
  21. Mechelen (BE)
  22. Nazareth – Ghent (BE)
  23. Nivelles Sud (BE)
  24. Oostzaan – Amsterdam
  25. Ridderkerk
  26. 's-Hertogenbosch – Vught
  27. Texel – De Koog
  28. Tiel
  29. Veenendaal
  30. Verviers (BE)
  31. Zaltbommel – A2
  32. Zuidbroek - Groningen
  33. Zwijndrecht – ARA

Are there fabric samples available to view the fabrics and colors?

Yes, we offer a fabric sample service to help you make your decision. We recommend that before you order a bed, mattress, or topper, or approve a quote, you use our fabric sample service so you can be sure of the color you are ordering. There may be color differences between the images on the Valk Store and the actual fabric. All information about the fabric sample service can be found here.

If you do not use the fabric sample service,
comments about color differences between the delivered product and your
expectations based on the image cannot be processed. This also applies
to color differences that may be caused by lighting or
other environmental factors.

What is the warranty policy for the beds?

Our beds, mattresses, and toppers are produced after ordering, which means it is not possible to return these products. If your bed or bed components have any defects, you can contact the support department of Valk Store.

If defects occur, the following CBM
provisions apply:

  • For complaints identified within one year of purchase due to manufacturing defects, we offer a full warranty.
  • Within 2 years from the date of purchase, 2/3 of the repair and/or replacement costs are covered by us; within 3 years, this is 1/3.
  • The warranty only applies if the item has been used correctly. Damage caused by moisture and normal wear and tear are not covered by the warranty.

We recommend that before you order a bed, mattress, or topper, or approve a quote, you use our fabric sample service so you can be sure of the color you are ordering. There may be a color difference between the images on Valk Store and the actual fabric. You can find all information about the fabric sample service here.

If you do not use the fabric sample service, comments about color differences between the delivered product and your expectations based on the image cannot be processed. This also applies to color differences that may result from lighting or other environmental factors.

Can I return a bed?

No, this is not possible. Our beds, mattresses, and toppers are put into production after ordering, so it is not possible to return these products. If your bed/bed components have any defects, you can contact the support department of Valk Store. All return conditions can be found on this page.

What are the dimensions of the bed?

The bed components have different dimensions, as listed below:

  • Bed legs: 6 centimeters (option for alternative bed legs)
  • Box spring: 30 centimeters
  • Mattress: 20 centimeters
  • Topper: 10 centimeters
  • Headboard height: 110 centimeters
  • Headboard width: 10 centimeters extra from the bed
  • Complete standard bed: 66 centimeters

Can the headboard be made in any desired size?

Yes, the headboard can be made the same width as the bed. Please send us your order number so we can arrange with the supplier to have the headboard made the same width as the bed.

It is also possible to have the headboard delivered in two parts. This involves an additional charge of €125,-. You will receive a separate invoice for this.

What if the bed and headboard do not fit through the stairwell?

Headboard does not fit through the stairwell?
If the headboard cannot be brought inside via the stairwell, the supplier will need to take it back to modify it into a two-piece headboard. A new appointment will then be scheduled for delivery and installation. Additional costs apply, which will be invoiced separately. (These costs may be higher than if a two-piece headboard had been selected at the time of ordering the bed.)

Our supplier delivers the headboard exclusively via the stairwell and not through a window.

Bed does not fit through the stairwell?
If the bed cannot be brought upstairs via the stairwell, it will be delivered to the ground floor only. In that case, the owner is responsible for moving the bed upstairs and assembling it.

Our supplier delivers the bed exclusively via the stairwell and not through a window.

Is it possible to choose 2 x single toppers in the set, instead of 1 x double topper?

Yes, it is possible to choose a single-person topper twice in the set, in
place of one double topper. We would like to hear your order number, so that we can ensure with the supplier that the correct composition of the bed is delivered to you with two single toppers. Please provide your order number viasupport@valkstore.nlor fill in thecontact form in.

Do the beds have storage space?

No, in our webshop we sell the beds as they can also be found in our hotels, so without storage space. If you are interested in a bed with storage space, please contact us via the contact form
We will look at the possibilities with you through a quote request.

Mattresses and toppers

What is the average delivery time of the toppers and mattresses?

The following applies to mattresses and toppers from 180x200 cm:

  • Delivery time: Approximately 3 weeks.
  • The Netherlands: Free delivery (excluding the Wadden Islands: delivery to the depot on the mainland).
  • Belgium: A shipping surcharge of €50 applies for delivery in Belgium.

The following applies to mattresses and toppers up to 160x210 cm and all sizes of the Van der Valk topper - Classic:

  • Delivery time: 5-7 working days
  • The Netherlands: Free delivery
  • Belgium: A shipping surcharge of €50 applies for delivery in Belgium.

Is the mattress from the Valk Store the same as in a Van der Valk Hotel?

You can find the mattresses we offer in our webshop in the following 33 Van der Valk hotels:

  1. Almelo – Theaterhotel
  2. Amersfoort – A1
  3. Beveren (BE)
  4. Brasschaat – Dennenhof (BE)
  5. Breda – Princeville
  6. Breukelen
  7. Charleroi Airport (BE)
  8. Cuijk – Nijmegen
  9. Delft – A4
  10. Drongen – Ghent (BE)
  11. Ghent (BE)
  12. Gilze – Tilburg
  13. Gorinchem
  14. Hamburg – Wittenburg (DE)
  15. Hardegarijp – Leeuwarden
  16. Hilversum – De Witte Bergen
  17. Hoorn
  18. Lelystad
  19. Leusden
  20. Liège – Sélys (BE)
  21. Mechelen (BE)
  22. Nazareth – Ghent (BE)
  23. Nivelles Sud (BE)
  24. Oostzaan – Amsterdam
  25. Ridderkerk
  26. 's-Hertogenbosch – Vught
  27. Texel – De Koog
  28. Tiel
  29. Veenendaal
  30. Verviers (BE)
  31. Zaltbommel – A2
  32. Zuidbroek - Groningen
  33. Zwijndrecht – ARA

We would like to point out that the exact mattress is not always available in the hotels. They use versions from the same mattress line that we sell, and improvements are made to the mattress every year.

We also offer a sample service to help you make your decision regarding the fabric of an upholstered mattress. You can find all information about the sample service here.

If you would like to view the exact mattress, it is possible to make an appointment at the showroom in Tilburg. Click here to check the showroom availability and schedule an appointment.

What is the firmness of the mattress?

The standard of our mattresses is medium firmness. If you want a firm variant, this is possible at no extra cost. Provide your specifications and order number to us via the contact form or via support@valkstore.nl.

What is the weight class of the mattress?

We recommend our medium mattresses for up to 120 kilos. From 120 kilos onwards, we advise using our firm mattresses. If you want a firm variant, this is possible at no extra cost. Provide your specifications and order number to us via the contact form or via support@valkstore.nl.

Is the mattress available in a firm version? 

Yes, this is possible. There are no additional costs for this. Provide your specifications and order number to us via the contact form or via support@valkstore.nl.

Is the mattress suitable for an adjustable base?

Yes, our mattresses are suitable for beds with adjustable bases.

Can I return the mattress? 

No, it is not possible to return the mattress. Our beds, mattresses, and toppers are put into production after ordering, which means it is not possible to return these products. If your bed or bed components have any defects, you can contact the support department of Valk Store. You can find all return conditions on this page.

Is there a trial period for the mattress?

No, we do not offer trial periods for the mattresses. Would you like to buy a mattress but are unsure if it meets your requirements? You can choose to try sleeping in one of our Van der Valk hotels. You can submit the request for the trial sleep via the contact form or by emailing support@valkstore.nl.

If you wish to view the exact beds and bed components, it is possible to make an appointment at the showroom in Tilburg. Click here to check the showroom availability and schedule an appointment.

Are the mattresses also comfortable without a topper?

Yes, the mattresses are comfortable without a topper. However, we always recommend choosing a topper for extra protection of your bed and mattress. Upholstered mattresses cannot be used without a topper.

How many pocket springs does the mattress have?

The mattresses in the webshop have 275 pocket springs per square meter. The difference in firmness comes from the foam used in the mattresses. Check this page for all product specifications.

Is the mattress available in sizes other than those offered in the webshop?  

Yes, it is possible to order a mattress in other sizes that are available in the webshop. Do you have special requests or unusual sizes? Please contact us via the contact form, and we will explore the options with you.

What is the function of a topper, do I need one?

A topper provides protection for your bed and mattress, and also offers extra sleeping comfort. A topper is not necessary, but it is recommended for the ultimate hotel experience.

Is this topper suitable for a bed with an adjustable base? 

No, we do not have split toppers available in our webshop. For this reason, a double topper is not suitable for a bed with an adjustable base. It is, of course, possible to use two single toppers.

What kind of filling does the topper have?  

The topper has a cold foam filling and fits very well on the pocket spring mattresses from our webshop.

Is this the same topper as in a Van der Valk Hotel?

You can find the toppers we offer in our webshop at the following 33 Van der Valk hotels:

  1. Almelo – Theaterhotel
  2. Amersfoort – A1
  3. Beveren (BE)
  4. Brasschaat – Dennenhof (BE)
  5. Breda – Princeville
  6. Breukelen
  7. Charleroi Airport (BE)
  8. Cuijk – Nijmegen
  9. Delft – A4
  10. Drongen – Ghent (BE)
  11. Ghent (BE)
  12. Gilze – Tilburg
  13. Gorinchem
  14. Hamburg – Wittenburg (DE)
  15. Hardegarijp – Leeuwarden
  16. Hilversum – De Witte Bergen
  17. Hoorn
  18. Lelystad
  19. Leusden
  20. Liège – Sélys (BE)
  21. Mechelen (BE)
  22. Nazareth – Ghent (BE)
  23. Nivelles Sud (BE)
  24. Oostzaan – Amsterdam
  25. Ridderkerk
  26. 's-Hertogenbosch – Vught
  27. Texel – De Koog
  28. Tiel
  29. Veenendaal
  30. Verviers (BE)
  31. Zaltbommel – A2
  32. Zuidbroek - Groningen
  33. Zwijndrecht – ARA

We would like to point out that the hotels do not always have the exact topper on display. They feature versions from the topper range that we sell, and improvements are made to the topper every year.

If you would like to view the exact topper, it is possible to make an appointment at the showroom in Tilburg. Click here to view the showroom availability and schedule an appointment.

How long does a topper last?

A topper can last up to 7 years. Of course, it depends on how often it is flipped and turned. We recommend flipping the topper weekly to maintain its quality.

Is this topper suitable for every mattress type?

Yes, our toppers are suitable for every type of mattress.

Gift cards

What is the average delivery time of a Van der Valk gift card?  

The average delivery time of the Van der Valk Giftcard is 3 to 5 working days within the Netherlands and 5 to 7 working days abroad. The Valk E-Giftcard is processed within 24 hours on working days. You will receive it in the specified email inbox.

Where can the Van der Valk gift card be used?

You can use the gift card at all Van der Valk and Van der Valk Exclusief hotels for an overnight stay, breakfast, lunch, or dinner.

What can I use the gift card for?

You can use the gift card at all Van der Valk and Van der Valk Exclusief hotels for an overnight stay, breakfast, lunch, or dinner including the bar. The gift card can be used regardless of the package, holiday, promotion, or deal.

I want to give a night away as a gift, do you have gift cards for this as well?

Yes, you can use the gift card from our webshop at all Van der Valk and Van der Valk Exclusief hotels for an overnight stay, breakfast, lunch, or dinner. You can find the Van der Valk gift card on this page.

Is the Van der Valk gift card also available digitally?  

Yes, it is possible to order an e-Giftcard. After ordering, it will be sent to the specified email address on the next business day. For orders placed on the weekend, the card will be sent on the next business day. You can find the Van der Valk gift card on this page.

Pillows

I have slept in a Van der Valk Hotel, is this the same pillow?

It is difficult to determine exactly which pillow you used during your stay, as each hotel has different types of pillows in circulation. The medium pillows currently available in our webshop are widely used in most Van der Valk hotels and are known for their high quality. If you have a photo of the label of the pillow you slept on, we would be happy to check whether this pillow comes from the Valk Store.

Can I return the pillow?  

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General conditions

  • The item has not been used, slept on, or damaged.
  • The item must be in the original packaging.
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For discounted bargains you pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Exchanges
It is not possible to exchange the order. If you want a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Also, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via the contact form. You will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

Are the main pillows suitable for side sleepers? 

For back sleepers, a pillow with medium firmness is ideal. This keeps the neck and head aligned with the spine, which helps prevent back problems. Side sleepers often need a thicker pillow that fills the space between the head and shoulders, ensuring the neck remains properly aligned.

At Valk Store you will find various Van der Valk pillows, so there is always a suitable hotel pillow for you. Tips and inspiration for choosing the right pillow can be found in our blog.

Can I wash the pillow?

Yes, some of the main pillows from Van der Valk are washable. Most pillows come with a cover that is washable at 40 degrees. This applies to the soft, medium, and firm pillows from the Valk Store. However, it is always advisable to check the specific washing instructions on the pillow's label, as this is the best way to properly care for the pillow.

Duvets

What is the difference between the duvets?

In the Valk Store you will find 2 different types:

4-Season Duvet 2-piece: This duvet consists of two separate parts: a summer part and an autumn part. These parts can easily be fastened together with snap buttons, making the whole suitable for use as a winter duvet.

Ecodown Synthetic Down Duvet: This duvet is filled with synthetic down, which ensures excellent quality. It is often found in hotels. It "rustles" slightly, as many people describe it, but it fits well around the body. It is slightly heavier than the Suite duvet, but offers a comfortable and luxurious sleeping experience.

Which duvet is used in the Van der Valk hotels? 

It is difficult to determine exactly which duvet you used during your stay, as different types of duvets are in circulation at each hotel. The duvets currently available in our webshop are widely used in most Van der Valk hotels and are known for their high quality. If you have a photo of the label of the duvet you slept under, we would be happy to check whether this product comes from the Valk Store.

What are the differences in the warmth classes of a duvet?

Heat classes are an important indication of the warmth and thickness of a duvet. Heat class 1 represents the warmest and thickest duvet, ideal for colder nights or for people who get cold quickly during sleep. This type of duvet offers the highest insulation and ensures a comfortable and warm night's rest.

On the other hand, Heat class 4 indicates that the duvet is thinner and has a lower insulation value, making it more suitable for warmer weather or for people who prefer a less warming duvet.

When choosing a duvet, it is important to select the right heat class based on your personal preferences and seasonal conditions.

Can I return the duvet?

Are you not satisfied with the delivered product? Below you will find our return conditions per product.

General terms and conditions

  • The item has not been used, slept in, or damaged.
  • The item must be in its original packaging.
  • The shipping costs for returning a package are at your own expense. These amount to €4.95 for regular products. For affordable bargains you pay €6.95. Returns from abroad cost €7.95.
  • Returns are possible within 14 days after delivery.

Exchange
It is not possible to exchange the order. If you want a different product, you can return your order (provided you meet the return conditions) and then place a new order.

Return packages that have not been registered cannot be processed. Also, the address mentioned on our website is not suitable for returns and visits.

If you meet the return conditions, you can contact us via the contact form. You will then receive a message with additional information including the return label. The amount (excluding return costs) will be refunded to your account after we have received the return shipment.

Which warmth classes do the duvets in the Valk Store have?

Warmth class 1 represents the warmest and thickest duvet, while warmth class 4 indicates a thinner and cooler duvet. This means that the lower the number, the warmer the duvet. In this case, the summer duvet is the coolest, while the 2-piece 4-season duvet offers the option to adjust the warmth, making it the warmest setting.

Bedding

Do you have the pillowcases in size 60x90?

No, at Valk Store we do not sell pillowcases in the 60x90 size. We do
sell the standard size, 60x70; you can find these pillowcases via
this website.

Is it necessary to put both a fitted sheet and a mattress protector on the mattress? 

A fitted sheet is essential for protecting your mattress and creating a comfortable sleeping environment. The fitted sheet ensures that the mattress stays hygienic and prevents wear from direct contact with the skin.

Although using a mattress protector is not strictly necessary, it is highly recommended for extra protection of both your mattress and topper. A mattress protector acts as an additional barrier that prevents moisture, dirt, and bacteria from reaching the mattress or topper, contributing to a longer lifespan of your bedding. Moreover, a mattress protector provides extra comfort and can help regulate temperature better during sleep.

Do the duvet covers have a tuck-in flap?

The duvet cover is equipped with a tuck-in strip that extends across the entire width. This tuck-in strip ensures that the duvet stays securely in place, wrapping the cover tightly around the duvet and maintaining a neat and tidy appearance. It also makes it easier to tuck in the duvet properly at the end of the night, keeping it organized and tidy.

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